[Hiring] Senior System Support Technician @DMS Vision

Role Description

100% Remote Sr. System Support Technician.

Duration: 6+ Months

Location: 100% Remote

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• OR Associate's degree + 2 years of job-related IT experience
• OR 4 years of IT-related work experience

Requirements

• Minimum 1 year of technical experience in systems analysis, design, programming, or IT-related work
• Experience in Agile/Scrum environments
• Experience supporting cloud-hosted applications
• Proficiency with Linux/Unix operating systems
• Experience with Apache or Tomcat web/application servers
• Familiarity with Medicare systems or projects
• Tools: Jira, Confluence, Jenkins, Git

Nice to Have

• Experience with monitoring tools such as Splunk, Datadog

Day-to-Day Responsibilities

• Monitor Linux/Unix servers for performance and health using scripts and logs
• Administer and configure Apache/Tomcat servers to ensure secure and efficient operation
• Use Jira to manage support tickets and track system issues
• Maintain CI/CD environments using Jenkins and Git
• Support and troubleshoot web and cloud-based environments
• Integrate applications across systems to ensure seamless communication
• Participate in IT strategy, provide design recommendations, and evaluate technologies
• Troubleshoot deployment issues using Splunk or Datadog
• Resolve user/system problems and maintain smooth development/deployment workflows