[Hiring] Support Technician @NexusTek

Role Description

NexusTek is embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cyber security, generative AI, and data. Our mission is to take away technology headaches, allowing our clients to focus on their core business.

As a Support Technician, you'll engage with our clients to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including:

• Fielding customer questions
• Maintaining customer information
• Data entry management

Qualifications

• Proactive and independent IT technical expert
• Thorough working knowledge of server and network troubleshooting
• Skilled communicator on all levels
• Meticulous attention to detail

Requirements

• Communicate regularly with clients to understand their technology needs and concerns
• Analyze information, identify current and potential problems, and propose solutions
• Monitor computer and network operations, perform backup/recovery functions, and maintain administration functions
• Implement daily operation, support, integrity, and security of technology and data (including PCI compliance)
• Support Active Directory, email systems (i.e. Office 365), virtualization, monitoring, and remote management software
• Identify and correct all LAN and WAN issues
• Provide exceptional customer service to our entire hotel portfolio

Benefits

• Estimated Starting Salary/Wage Range: Starting at $25/hr - $27/hr
• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

Interview Process

• Application Stage - Thanks for showing interest with your application!
• Screening Stage - Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory 20-minute screening.
• Interview Stage - We’ll dive into your experience more in depth with a 30-minute interview with the hiring manager and a one-hour technical interview with the hiring manager and direct manager.
• References - 3 professional references with at least one being someone who directly managed you.
• You are welcome to request additional conversations with team members you didn’t get to meet during the process.