[Hiring] Senior NOC Engineer @Penbrothers

Role Description

Due to expansion within the existing NOC team, the team is expanding to cover 24/7. The successful candidate will be monitoring, supporting and implementing changes for our Managed Service customers. The candidate will be based remotely and needs to be flexible to work any shift across a 24/7 period.

• Working in our Network Operations Centre as a Network Support Engineer.
• Diagnose and solve problems and incidents with limited supervision and within SLAs.
• Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
• Troubleshoot system and network problems, ID root cause and escalate when appropriately.
• Implement network changes and service improvements on customer’s equipment as required.
• Work closely with the NOC team to resolve complex problems.
• Administer and maintain customer infrastructure via change control.
• Perform RMAs, software upgrades and patch management, for several vendors.
• Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
• Administer and maintain end user accounts, permissions, access rights and inventory.
• Support our Services delivery function by generating appropriate reporting.
• Working with other areas of the business to support the deployment of new products or tools.
• Mentoring Junior members of staff.

Qualifications

• MUST be CCNP certified with an ACTIVE certification status.
• Hands-on experience with Aruba, Cisco, Palo Alto, Meraki or Clearpass.
• Customer-centric with excellent communication skills, both written and verbal.
• Must have experience in a 2nd line support role with a background in general support and operations.
• Experience of working with and troubleshooting BGP.
• Hands-on experience of upgrading Firmware of Switches, Routers, Firewalls and Wifi/Wireless access points.
• Knowledge and experience of ticketing/incident management systems (e.g ServiceNow, Zendesk, or HaloITSM).
• Previous experience in a similar role at an IT Solutions Provider/MSP.
• Understanding of ITIL best practices. (ITIL Foundations certification desirable).
• Demonstrate working under pressure and own initiative.
• Flexibility to work in any shift pattern covering nights, weekends (BH) including 24 x 7 is essential.

Benefits

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.