[Hiring] Senior Manager, IT @CopilotIQ

Role Description

As the leader of all IT operations at CopilotIQ+Biofourmis, you will ensure that our remote team has seamless access to the technology they need to deliver exceptional healthcare solutions. Operating in a HIPAA-regulated environment, you'll balance enabling productivity while maintaining robust security and compliance standards.

You'll be the systems-oriented problem solver who ensures our technology infrastructure stays in the background, enabling our teams to focus on transforming healthcare. Success means maintaining operational excellence through data-driven oversight, optimizing costs through strategic vendor management, and serving as a trusted partner to leadership on technology decisions.

This is a hands-on management role reporting to the Vice President of Operations, with direct oversight of a small support team. You'll own IT operations and implementation while collaborating with internal teams and external partners on security policy development.

What you'll be doing:

• Lead IT operations as a working manager for our global team and workforce (US, India), personally handling tickets alongside your team while managing JIRA 24/7 help desk coverage and system reliability with a small, service-oriented support team.
• Build and maintain robust systems that create process visibility and support both internal reporting and regulatory compliance, leading cross-organizational collaboration on requirements and system architecture.
• Optimize costs and vendor relationships, assessing software options for maximum value while managing budgets and renewal cycles with stakeholders across the organization.
• Implement and manage security policies developed collaboratively with internal teams and external partners, including hands-on onboarding/offboarding processes and compliance documentation.
• Drive process improvements through data analysis, tracking and reporting KPIs, creating self-service tools and automation to reduce support tickets while building reliable systems that keep technology in the background.
• Collaborate cross-functionally as the primary IT liaison to leadership and external partners, ensuring all teams have the technology support needed for their roles.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required; Master's degree preferred.
• 8+ years of IT operations, ideally in technology or startup environments with strong systems orientation and cost-optimization mindset.
• 2+ years of people management experience leading IT or technical teams. Experience managing remote and/or international teams is strongly preferred.
• Technical proficiency in endpoint management (Jamf), identity/access management (Okta), Google Workspace, Jira and modern SaaS ecosystems.
• Proven ability to architect cost-effective, scalable solutions within resource constraints.
• Management and collaboration skills with track record of leading remote teams, fostering service-oriented culture, and working effectively across organizations.
• Process and compliance experience including documentation, vendor management, and ability to quickly adapt to regulatory requirements in fast-growing companies.
• Data-driven problem solving with ability to analyze metrics, identify improvement opportunities, and build reliable systems that reduce manual intervention.

Bonus Points for:

• Experience supporting or maintaining SOC 2, HIPAA, ISO 27001, or other compliance and security frameworks.
• Experience managing enterprise IT operations, endpoint/device management, and user support across a distributed or remote workforce.