[Hiring] Senior Major Incident Coordinator @Banner Health

Role Description

As a Senior Major Incident Coordinator, you will be the operational engine behind our major incident response:

• Monitoring for impact
• Keeping timelines and documentation crisp and accurate
• Ensuring process adherence
• Helping teams stay aligned under pressure

When incidents are not active, you’ll support operational readiness—so when the next high-severity event hits, we respond faster and smarter. You’ll work under the guidance of the Major Incident Commanders. This role requires variable shifts plus responding to 24x7 critical alerts via mobile device or other connected platform.

This can be a remote position if you live in the following states ONLY: AL, AK, AR, FL, GA, ID, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NH, NM, NY, NC, ND, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, AZ, CA, CO, NE, NV, WY. No other states will be considered.

Qualifications

• Experience and education as normally obtained through an Associate’s degree and 1 year of relevant experience in IT operations, service desk, NOC, or incident management.
• Demonstrated ability to independently coordinate major incidents.
• Strong written and verbal communication skills, including stakeholder-facing updates.
• Ability and willingness to work variable shifts and respond to 24x7 critical alerts via mobile device or other connected platforms for service disruptions.

Requirements

• Works assigned shift and participates in on-call rotation to independently coordinate major incident bridge calls and collaboration channels.
• Reviews, validates, and maintains incident records, timelines, and activity logs.
• Publishes approved outage notifications and status updates using standard templates.
• Monitors dashboards and system alerts across designated platforms.
• Partners with Problem Management to monitor RCA completion quality.
• Monitors and reports on high-priority incident response SLAs and KPIs.
• Reviews playbooks, contact lists, and templates for accuracy.
• Maintains up-to-date knowledge of enterprise technology platforms, security policies, major incident processes, core stakeholders, and downtime procedures.

Benefits

• Health and financial security options.
• Variety of benefit plans to help you and your family.