[Hiring] Senior IT Support Engineer @TechnologyAdvice

Role Description

TechnologyAdvice is looking for a resourceful and experienced Senior IT Support Engineer to provide hands-on technology support and IT operations coverage for team members across the APAC region. This role requires someone who can:

• Move beyond standard troubleshooting guides.
• Assess unfamiliar situations and make sound technical decisions.
• Identify broader opportunities to improve IT support delivery across APAC.

You will serve as a key connection between our APAC team members and the broader IT team in the United States, helping employees remain productive while supporting:

• Hardware
• Systems
• Access
• Security
• Technology logistics across the region.

This is an individual-contributor role with no direct reports. However, you will be expected to demonstrate leadership through:

• Strong ownership
• Sound judgment
• Strategic thinking

You should be comfortable managing up by:

• Proactively identifying opportunities for improvement.
• Recommending solutions.
• Communicating risks or concerns clearly to leadership.

Qualifications

• 4+ years of IT experience with exposure to multiple areas of IT, including end-user support, security, networks, remote environments, and access management.
• 1+ year of leadership experience through project ownership, technical leadership, mentoring, process improvement, or serving as a senior point of contact.
• Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs, and other cloud-management tools to support 400+ team members.
• Background supporting both Mac and Windows environments for end users.
• Strong troubleshooting and critical-thinking skills.
• Ability to think strategically and anticipate challenges.
• Demonstrated ownership and sound judgment.
• Excellent verbal and written communication skills for both technical and non-technical audiences.
• Organized and detail-oriented, with the ability to manage multiple priorities.

Requirements

• Employment Level: Senior Level
• Employment Type: Full Time
• Location: Philippines, with preference for candidates located in or near Metro Manila or Cebu City
• Working Hours: 4:00pm to 1:00am PHT
• Reliable access to established courier services, shipment centers, and computer repair providers.

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.