[Hiring] Senior IT Professional @Humana

Role Description

The Senior IT Professional – Medical Devices is responsible for coordinating the technology lifecycle and operational support of medical devices across Primary Care clinics. This role serves as a central technology point of coordination across clinic teams, enterprise IT, security, infrastructure teams, and external vendors to ensure medical devices are implemented, maintained, supported, upgraded, and remediated effectively.

The position provides end-to-end coordination for medical device installations, upgrades, troubleshooting, and technology-related issues, with a strong focus on minimizing disruption to providers and clinical staff. The role also drives medical-device technology compliance and risk remediation activities, including timely resolution of VITs, IOPs, vulnerabilities, lifecycle risks, and other identified compliance gaps.

Key Responsibilities

• Medical Device Operations & Support
  • Serve as a senior technology point of coordination for medical devices deployed across Primary Care clinics.
  • Coordinate new device installations, replacements, upgrades, configuration changes, and technology refresh activities across clinics, vendors, and enterprise technology teams.
  • Lead troubleshooting and resolution of complex medical-device issues impacting providers and clinical staff, bringing together the appropriate teams to drive issues through resolution.
  • Coordinate with device manufacturers and third-party vendors for technical support, maintenance, upgrades, and escalations.
  • Ensure implementation and support activities are planned to minimize disruption to clinic operations and patient care.
  • Document operational and maintenance processes, certification where software or drivers are installed, setup/configuration documentation, functional testing, and evaluation of major firmware or software releases.
• Cross-Enterprise Coordination
  • Act as the connective point across clinic operations, infrastructure, network, security, endpoint technology, application teams, procurement, vendors, and other enterprise partners.
  • Establish clear ownership and drive cross-functional activities where resolution requires multiple technology or business teams.
  • Facilitate technical discussions, escalate blockers, and ensure issues do not stall because ownership spans organizational boundaries.
  • Maintain visibility of open device-related issues, dependencies, risks, and upcoming activities.
• Security, Compliance & Risk Remediation
  • Partner with Enterprise Information Protection and other risk/compliance teams to ensure medical devices remain aligned with enterprise security and technology requirements.
  • Drive medical-device VITs, IOPs, vulnerabilities, and compliance findings toward remediation and timely closure by coordinating accountable teams, vendors, evidence, and remediation activities.
  • Track remediation commitments, escalate aging or blocked items, and ensure appropriate documentation is maintained.
  • Coordinate response to device lifecycle risks, including vulnerabilities, unsupported software/firmware, manufacturer end-of-support, and required upgrades or replacements.
• Medical Device Lifecycle Management
  • Support medical devices throughout their lifecycle, from implementation and deployment through maintenance, upgrades, remediation, replacement, and retirement.
  • Maintain awareness of the medical-device technology landscape across supported clinics, including ownership, connectivity, support status, and key dependencies.
  • Coordinate major firmware, software, and configuration changes with appropriate vendor and enterprise teams.
  • Proactively identify aging, unsupported, or higher-risk technology and coordinate remediation plans before clinical operations are impacted.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Technology, or related field, or equivalent professional experience.
• Significant experience supporting complex enterprise technology environments.
• Demonstrated experience coordinating work across multiple technology teams, business stakeholders, and external vendors.
• Strong problem-solving and incident-resolution skills with the ability to drive complex issues from identification through closure.
• Experience with technology risk, vulnerability remediation, compliance, change management, or IT governance processes.
• Strong project coordination and organizational skills with the ability to manage multiple concurrent priorities.
• Excellent written and verbal communication skills, including the ability to communicate effectively with technical teams, vendors, clinic leadership, providers, and clinical staff.

Preferred Qualifications

• Experience supporting medical devices, clinical technologies, healthcare IT, or ambulatory/Primary Care environments.
• Understanding of medical-device networking, connectivity, security, and lifecycle management.
• Experience working with device manufacturers and healthcare technology vendors.
• Familiarity with vulnerability management, technology risk remediation, VIT/IOP processes, asset management, and enterprise security controls.
• Experience coordinating technology deployments across geographically distributed clinical locations.

What Success Looks Like

• Providers and clinical staff have reliable, well-supported medical-device technology.
• Installations and upgrades are coordinated with minimal disruption to clinic operations.
• Device issues have clear ownership and are driven to resolution rather than bouncing between teams.
• Vendors and enterprise technology teams are engaged quickly when issues require cross-functional intervention.
• Medical-device vulnerabilities, VITs, IOPs, and compliance gaps are actively managed and closed within required timelines.
• Device lifecycle risks are identified early and addressed proactively.

Work at Home Requirements

• Self-provided internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

• 40

Pay Range

• $80,900 - $110,300 per year
• This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.