[Hiring] Senior IT Engineer @RemotePro.Ph

Role Description

You're not here to close tickets faster. You're here to make sure the same problem doesn't come back — and ideally, to catch it before it ever reaches a ticket queue.

We're looking for a Senior IT Engineer who thinks like an automator and operator first, a firefighter second. You'll handle complex Tier 2/3 escalations when they arise, but your real work is building the systems, automations, and processes that prevent issues from happening in the first place. You'll own client environments, lead from the front technically, and raise the standard of the team around you.

Qualifications

• 5+ years of IT experience, minimum 2 in an MSP or multi-client environment.
• Deep proficiency in Windows Server (2016–2022), Active Directory, DNS/DHCP, Group Policy, and virtualization (VMware/Hyper-V).
• Strong networking fundamentals — routing, switching, VLANs, firewall management (SonicWall, Fortinet, or Meraki).
• Solid Microsoft 365 and Azure experience (AZ-104 level or equivalent).
• PowerShell scripting proficiency.
• Hands-on experience with RMM and PSA platforms (Datto, HaloPSA, NinjaRMM, or equivalent).
• VOIP support experience (3CX or similar).
• Strong diagnostic skills.
• Natural mentor.
• Self-directed once you understand the environment.
• Honest communicator.
• Long-term mindset.

Requirements

• Serving as the Tier 3 escalation point for complex issues across servers, networks, cloud platforms, and endpoint security.
• Proactively auditing client environments to catch risks, vulnerabilities, and inefficiencies.
• Building monitoring, alerting, and automation that catches problems early.
• Leading infrastructure projects end-to-end.
• Writing and maintaining PowerShell scripts.
• Mentoring junior engineers.
• Communicating clearly with clients and vendors.
• Documenting everything you touch clearly.

Benefits

• Permanent Work from Home.
• Competitive Salary.
• HMO.
• Mental health programs thru HMO.
• Maternity Assistance thru HMO (female employees).
• Paid Vacation Leave.
• Technology Allowance.
• Internet Allowance.
• Weekly Payout.
• Career growth and advancement.