[Hiring] Senior IT Asset Management Analyst @First Citizens Bank

Role Description

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX. This position is responsible for providing governance, analysis, and oversight of IT hardware, software, and business applications that have reached or are approaching end of life (EOL). Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to:

• Identify EOL risks
• Track remediation plans
• Validate extended support
• Drive the timely resolution of aging assets

The role proactively reviews remediation progress, challenges barriers to execution, and escalates risks when necessary to accelerate outcomes. The analyst collaborates with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to remediate EOL assets and reduce operational risk. Additionally, the Senior ITAM Analyst analyzes complex asset data, develops reporting and metrics, supports process improvements, and provides guidance on EOL governance, compliance, and remediation best practices.

Qualifications

• Bachelor's Degree and 4 years of experience in IT Asset Management or GED and 8 years of experience in IT Asset Management.

Requirements

• IT Asset Management experience, including knowledge of ServiceNow Hardware Asset Management, Software Asset Management, and/or Configuration Management modules.
• Experience with Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills, including the ability to collaborate with cross-functional teams.
• Ability to take initiative and meet deadlines in a fast-paced environment.
• Proven organizational and time-management skills, including the prioritization of multiple tasks.
• Strong analytical skills, including a keen attention to detail, ability to identify and interpret data trends, and ability to identify and drive continuous improvements.
• Experience working in an agile environment; experience with Jira is a plus.
• Familiarity with FFIEC and ITAM frameworks such as ITIL, NIST, and COBIT is a plus.

Benefits

• First Citizens benefits programs are designed to meet our associates where they are in life.
• Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
• More information regarding our benefits offerings can be found here .