[Hiring] Senior Engineer, IT Services Engineering @sephora.com

Role Description

Ready for a career glow up? As Senior Engineer, IT Services, you'll be designing and delivering enterprise-grade technology platforms that power Sephora's operations at scale. The work you do will impact beauty, as you build secure, scalable solutions across ServiceNow, Atlassian, and next-generation AI-first engineering workflows.

• Platform Engineering & Solution Delivery: Design, build, configure, and support IT Services platforms and integrations — actively directing AI agents to accelerate solution design, configuration analysis, documentation, and implementation planning.
• Production-Ready Engineering: Write and maintain readable, testable, and reliable code, configurations, workflows, and integrations; critically validate AI-generated outputs for correctness, security, edge cases, and long-term maintainability.
• Production Support & Operational Reliability: Troubleshoot and resolve complex L3+ production issues across supported platforms, leveraging AI agents to correlate logs, summarize incident timelines, and generate knowledge-transfer materials.
• Stakeholder Partnership & Technical Communication: Collaborate with business analysts, architects, product partners, and engineers to translate needs into practical technical solutions, using AI agents to draft design notes, compare options, and refine decision materials.
• Technical Leadership & Mentorship: Share reusable engineering patterns, prompt templates, and workflow improvements; mentor teammates on prompt engineering, responsible AI review, and agentic SDLC practices.

Qualifications

• 5–7 years of software/platform engineering experience with advanced, hands-on knowledge of ServiceNow and Atlassian products (Jira, Confluence).
• Demonstrated ability to configure, integrate, upgrade, and troubleshoot across diverse environments.
• Practical experience applying AI agents, prompt engineering, and context management to engineering workflows.
• Proficiency in JavaScript, GlideScript, Python, or comparable scripting languages.
• Strong command of secure coding practices, least-privilege principles, REST/SOAP API design, and AI-specific risk awareness.

Requirements

• Ability to critically validate generated outputs before use.

Benefits

• Health: Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth: Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan.
• Balance: Empowerment to find the perfect blend of work/life balance with PTO, flexibility, protected leave, and more.
• Growth: Access to training, development, and tuition reimbursement.
• Perks: 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.