[Hiring] Senior Engineer, IT Services Engineering @Sephora

Role Description

Ready for a career glow up? As Senior Engineer, IT Services, you'll be designing and delivering enterprise-grade technology platforms that power Sephora's operations at scale. The work you do will impact beauty, as you build secure, scalable solutions across ServiceNow, Atlassian, and next-generation AI-first engineering workflows.

• Platform Engineering & Solution Delivery: Design, build, configure, and support IT Services platforms and integrations — actively directing AI agents to accelerate solution design, configuration analysis, documentation, and implementation planning.
• Production-Ready Engineering: Write and maintain readable, testable, and reliable code, configurations, workflows, and integrations; critically validate AI-generated outputs for correctness, security, edge cases, and long-term maintainability.
• Production Support & Operational Reliability: Troubleshoot and resolve complex L3+ production issues across supported platforms, leveraging AI agents to correlate logs, summarize incident timelines, and generate knowledge-transfer materials.
• Stakeholder Partnership & Technical Communication: Collaborate with business analysts, architects, product partners, and engineers to translate needs into practical technical solutions, using AI agents to draft design notes, compare options, and refine decision materials.
• Technical Leadership & Mentorship: Share reusable engineering patterns, prompt templates, and workflow improvements; mentor teammates on prompt engineering, responsible AI review, and agentic SDLC practices.

Qualifications

• 5–7 years of software/platform engineering experience with advanced, hands-on knowledge of ServiceNow and Atlassian products (Jira, Confluence); demonstrated ability to configure, integrate, upgrade, and troubleshoot across diverse environments.
• Practical experience applying AI agents, prompt engineering, and context management to engineering workflows — including code generation, test creation, debugging, incident analysis, and stakeholder communication — with proven ability to critically validate generated outputs before use.
• Proficiency in JavaScript, GlideScript, Python, or comparable scripting languages; strong command of secure coding practices, least-privilege principles, REST/SOAP API design, and AI-specific risk awareness including prompt injection and data leakage.

Benefits

• The target hourly pay for this position is $139,500.00 - $172,300.00. The actual hourly pay offered depends on various factors, which may include individual applicant’s qualifications for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and other legitimate, non-discriminatory business factors specific to the position.
• Individuals employed in this position may also be eligible to earn bonuses.
• Caring Community: Collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.
• Fulfilling Path: Your career transformation starts here, with opportunities that will challenge, stretch, and develop your skills.
• Meaningful Work: As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.
• Health: Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth: We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance: You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Growth: Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks: Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support: Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.