[Hiring] Senior Endpoint Administrator @SitusAMC

Role Description

This role oversees timely delivery of standardized equipment to end users whether they are internal users working for the same company or external users who have contracted services for SitusAMC applications. This requires both knowledge of the software and hardware systems being supported and effective personnel management skills.

• Work with user groups to ensure operational stability and that applications meet the practical needs of the company.
• Build relationships with key user and operation groups to identify and resolve business issues.
• Interact with department managers on matters requiring coordination across organizational lines.
• Resolve information services problems by analyzing issues, discerning the most appropriate course of action, providing tactical direction, and reallocating resources as necessary.
• Market to and train the user community on new products, services, features, and processes as they apply to Endpoint Services.
• Maintain a high level of customer satisfaction with regards to reliability and functionality of supported computers.
• Responsible for generating and monitoring appropriate management reporting tools.
• Evaluate and select hardware standards, including global laptops.
• Negotiate bulk hardware purchases with manufacturers and resellers.
• Manage the endpoint provisioning process, including imaging, policies, and software packaging.
• Plan and execute global deployments, including security patching, OS updates, software deployment, and group policy changes.
• Provide lead on technical projects as assigned, including budget responsibility, monitoring implementation, and handling vendor relationships.
• Forecast systems needs for leading, supporting, informing, and improving endpoint management operations.
• Assess requirements, plan, implement, monitor, and report on key performance indicators for all endpoints as it relates to patching and life-cycle management.
• Oversee all requests, incidents, and problems related to Endpoint Management.
• Participate in root cause analysis of widespread issues affecting SitusAMC at an operations level.
• Escalate issues seen by operations and service desk to upper management and participate in planning sessions to remediate these issues.
• Provide data and reporting of KPIs and trends to upper management on a weekly, monthly, and as needed basis.
• Participate in communicating outage/emergency activities to the organization.
• Manage vendor relationships as it relates to daily operational needs.
• Participate in the improvement of Service and Business Level Agreements as it pertains to Endpoint Management.
• Perform post-resolution follow-ups with end users and team members as required.
• Alert upper management to emerging trends in incidents and other ITIL processes.
• Responsibly handle confidential data.
• Continuously improve upon technical and management skills.
• Review and suggest revision of SOPs and FAQs submitted to management for approval in assisting end users/clients.
• Such other activities as may be assigned by your manager.

Qualifications

• Associate degree in technical field or equivalent combination of education and experience.
• Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
• 6 years of experience in Endpoint Management or related field.
• CompTIA Network+ and A+ certifications are a plus.
• Microsoft certifications are a plus.
• Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations.
• Extensive experience with VDI, Active Directory, O365, Windows OS, and File shares.
• Familiar with Windows server OS 2012 and above.
• Proficient in basic network and security fundamentals.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills and a willingness to assist with documentation.
• Self-starter with ability to work as part of a team and individually as required by specific project needs.
• Excellent time management skills and the ability to prioritize.
• Possess traits of having patience, being thorough, and innovative.
• Ability to work independently with minimal supervision.
• Ability to conduct research into a wide range of computing issues.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly, business-friendly, and technical language.
• Highly self-motivated and directed.
• Attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Must be able to physically handle and set up technology equipment, which can require lifting up to 50lbs.

Benefits

• Annual full-time base salary range: $110,000.00 - $130,000.00.
• Eligibility for discretionary bonuses as determined by bonus program guidelines and SitusAMC Senior Management approval.
• PTO and paid holidays, terms set forth in program policies.
• Eligibility to participate in various benefit plans, including medical, dental, vision, life, disability insurance, and 401K.

Company Description

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.