[Hiring] Senior Application Support Administrator @BlueCross BlueShield of Tennessee

Role Description

We are hiring a Senior Application Support Administrator on the IT Service Management (ITSM) Tools Team at BCBST! In this role, you will help drive the continued expansion and adoption of the ServiceNow platform across the organization. Your primary focus will be designing, developing, and supporting integrations between ServiceNow and enterprise systems to improve efficiency, automate manual processes, and deliver measurable cost savings.

• Partner with teams across BCBST to transform legacy workflows into scalable ServiceNow solutions.
• Provide streamlined request intake, intelligent routing, automation, and an improved end-user experience.
• Collaborate with peers to scope new integration opportunities and enhance existing solutions.
• Ensure the stability and reliability of the ServiceNow platform as its usage continues to grow across the enterprise.

To be successful in this role, you will bring strong technical expertise in ServiceNow administration, integration development, and automation.

Qualifications

• Bachelor's degree in Computer Information Systems or a related field, or commensurate experience in a professional environment.
• 5 years of experience in Information Technology.
• 3 years of Systems Administration or Programming experience.
• 1 year of knowledge of computer systems operations for Windows/AIX/Mainframe environments.

Requirements

• Expert knowledge of application support technologies and related documentation.
• Strong interpersonal and organizational skills.
• Proven decision-making and problem-solving skills.
• Excellent time and project management skills.
• Ability to clearly articulate ideas, problem/solution/business value descriptions that can be understood by a broad audience.

Benefits

• This is a remote, work-from-home position.
• Participation in an on-call rotation is required, with coverage lasting for 1 week, occurring approximately every 9 weeks.
• Sponsorship is not available for this role.