[Hiring] Senior Analyst, IT Business Solutions @Smurfit Westrock

Role Description

The Sr Analyst maximizes manufacturing execution systems at our paper mills to optimize production. You will collaborate with stakeholders to enhance capabilities and achieve operational excellence through technology. Responsibilities include:

• Providing application support including troubleshooting, design analysis, and system configuration.
• Directly contributing to the development of Manufacturing Execution Systems (MES) and interfaces.
• Providing technical leadership and coordinating with other resources to ensure the creation of high-quality products.
• Collaborating with key users and stakeholders to understand business needs and implement technology solutions.
• Offering 24/7 application support within a manufacturing environment.
• Documenting related business processes, MES system configurations, and designs.
• Developing end-user instructions and creating training materials, conducting user training sessions.
• Performing data analysis and offering problem-solving and troubleshooting services.
• Working collaboratively with internal WestRock IT personnel and external contractors as necessary.
• Acquiring knowledge of additional WestRock systems to effectively support business processes.

Qualifications

• Experience with operating a mission-critical application in a manufacturing environment.
• Ability to meet deadlines, manage multiple priorities, and organize tasks efficiently.
• Proficiency in business process analysis, systems design, and analysis.
• Skilled in developing documentation, training materials, and instructional content.
• Strong communication abilities, capable of relating technical solutions to business needs.
• Capacity to collaborate effectively in a matrixed, cooperative IT environment.
• Ability to solve time-sensitive support issues independently through data analysis and troubleshooting skills.
• Effective collaboration with end-users and management to understand needs and prioritize tasks.
• Organizational and planning skills to achieve goals and meet deadlines.

Requirements

• Experience with complex stored procedures and expressions in Microsoft SQL Server.
• Knowledge of shop floor interfaces, DCS/PLC, OPC, Kepware, Microsoft SQL SSRS, and Crystal Reports.
• Ability to independently convert functional requirements into software code for web and/or desktop forms.
• Experienced in running mission-critical applications in high availability environments.
• Familiar with help desk software and processes.
• Knowledgeable in Agile/Scrum methodologies.
• Willing to travel up to 25%.
• College degree or 10 years of equivalent work experience in IT or paper mill operations.

Benefits

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are foundational elements.