[Hiring] SAP CRM Application Support Specialist @SET Europa

Role Description

Our client is seeking a motivated SAP CRM Application Support Specialist to support the operation, maintenance, and continuous improvement of enterprise CRM applications. This opportunity is suitable for junior IT professionals and recent graduates with strong communication skills, technical curiosity, and an interest in enterprise application support.

Responsibilities

• Support the daily operation and maintenance of CRM and service-oriented applications.
• Assist with investigating application issues and troubleshooting technical problems.
• Collaborate with business users and technical teams to understand system requirements and operational incidents.
• Support application monitoring and incident resolution.
• Participate in system maintenance, testing, and improvement activities.
• Assist with documentation of technical issues, resolutions, and operational procedures.
• Communicate with internal stakeholders to ensure effective coordination and issue resolution.
• Develop knowledge of SAP CRM processes and related enterprise technologies.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related discipline.
• Basic understanding of enterprise software applications and IT support processes.
• Strong communication, coordination, and problem-solving skills.
• Ability to analyse technical problems and learn new technologies.
• Good organizational skills and a collaborative mindset.
• Fluent English, both written and spoken.

Requirements

• Familiarity with SAP CRM or CRM WebUI.
• Understanding of service-oriented application operations and maintenance.
• Python programming skills.
• Previous experience in application support or enterprise IT environments.
• Chinese language skills.