[Hiring] NOC Operator @Getty Images

Role Description

Getty Images is looking for a NOC Operator who enjoys working with a diverse set of technologies and takes pride in their attention to detail. Someone who is looking to develop new skills and strengthen existing ones as they prepare for the next steps in their career.

The mission of the NOC at Getty Images is to provide 24x7 support of our production systems, minimizing customer impact by identifying, resolving, and (when vital) escalating issues as quickly as possible. This support is not limited to technical restoration; we also advise, coordinate resources, and provide leadership via strict adherence to our Incident Management process.

When not actively responding to alerts or running incidents, you are encouraged to spend your time working on projects that improve your team's responsiveness and sharpen your technical skills.

Your next challenge:

• Join a team of highly collaborative and curious NOC operators.
• Respond quickly to new alerts; triaging, resolving, or escalating as needed.
• Interact with and build relationships with the entirety of Getty Images, including:
• Working with the Sales Ops team to dig into a website issue.
• Advising the App Dev team while performing a code rollback.
• Advising the DBAs that you identified and resolved SQL blocking on a critical system.
• Reporting to Security that you disabled an account after investigating suspicious activity.
• Coordinating with Facilities, Network, Storage, and local Service Desk teams to shut down and power up remote office equipment during planned or unexpected power outages.
• Assisting with core system patching.
• Contribute to Getty's success by shortening the duration of customer-impacting incidents or preventing impact entirely by resolving issues.
• Play a pivotal role in incident triage, helping engineers focus on project work during the day and getting uninterrupted sleep at night by only escalating issues that need immediate attention.
• Thoroughly learn how our systems are interconnected to quickly craft a notification that details the incident's full scope and impact.

Shift Information:

• Start time of 5 AM with 9-11 hour shifts.
• 35 hours average weekly.

Qualifications

• Associate's degree, technical certification, or coursework in Information Technology, Computer Science, Cybersecurity, or a related field; or equivalent professional experience in a technology-focused role.
• Foundational understanding of computer systems, networking, and IT infrastructure concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to learn new technologies, follow established processes, and thrive in a fast-paced operational environment.

Requirements

• Experience in a NOC, Help Desk, Service Desk, or other technical support environment (Nice to Have).
• Familiarity with incident management and operational support processes (Nice to Have).
• Experience with IT monitoring, troubleshooting, or security tools such as Splunk or CrowdStrike (Nice to Have).
• Familiarity with AWS, SQL Server, or other enterprise technologies (Nice to Have).
• Industry certifications such as AWS Cloud Practitioner, CompTIA A+, Network+, or Security+ (Nice to Have).

Benefits

• Company-paid holidays and time away from work.
• Learning experiences ranging from leadership development to professional and skills development.
• Participation in global morale events and local gatherings.
• Access to experts and senior leaders via open forums, all hands, and content hours.