[Hiring] NOC Engineer – Tier 2 @Arancia

Role Description

We are seeking a highly skilled and proactive Tier 2 NOC Engineer to support and operate a multi-tenant Managed Services environment across diverse customer verticals. This role is responsible for:

• Incident response
• Advanced troubleshooting
• Performance optimization
• Proactive monitoring across infrastructure, systems, and applications

You will work in a fast-paced NOC environment leveraging tools such as Zabbix, Site24x7, Ansible, and modern observability practices to ensure high availability, reliability, and performance of customer environments.

Key Responsibilities

• Incident & Problem Management:
  • Act as the Tier 2 escalation point for incidents from Tier 1 NOC.
  • Perform deep-dive troubleshooting across Windows Servers (AD, DNS, GPO, IIS), Linux systems, and databases (MySQL, PostgreSQL, MSSQL).
  • Own incidents end-to-end from identification through resolution and root cause analysis (RCA).
  • Participate in major incident response (P1/P2) and post-incident reviews.
• Monitoring & Observability:
  • Configure and optimize monitoring using tools such as Zabbix, including templates, triggers, thresholds, and discovery rules.
  • Reduce alert fatigue by tuning thresholds, eliminating noise, and improving signal quality.
  • Implement proactive monitoring strategies including capacity planning, trend analysis, and predictive alerting.
• Infrastructure & Systems Support:
  • Manage and troubleshoot Windows Server environments, Linux distributions (Ubuntu, RHEL, CentOS), virtualization platforms (VMware, Hyper-V, KVM), and cloud environments (Azure, AWS, GCP).
  • Perform system patching, updates, performance tuning, and service hardening.
• Database Operations:
  • Monitor and troubleshoot MySQL, PostgreSQL, and MSSQL databases.
  • Handle performance issues such as slow queries, locks, and indexing.
  • Support backup and restore validation, as well as replication and availability issues.
• Automation & Tooling:
  • Build and maintain automation scripts using Bash, PowerShell, or Python.
  • Improve operational efficiency through runbooks, self-healing scripts, and API integrations.
  • Collaborate with engineering teams on Infrastructure as Code (Terraform, Ansible).
• Multi-Tenant MSP Operations:
  • Support multiple customers across industries including finance, healthcare, SaaS, and manufacturing.
  • Ensure SLA compliance and proper ticket handling and prioritization using tools such as Jira or ServiceNow.
• Documentation & Knowledge Sharing:
  • Maintain runbooks, SOPs, and troubleshooting guides.
  • Contribute to knowledge base and internal training initiatives.
  • Mentor Tier 1 engineers.

Qualifications

• 3+ years of experience in a NOC, MSP, or IT operations environment.
• Experience working in a 24/7 NOC or MSP environment is required.
• Strong experience with monitoring tools such as Zabbix (or similar).
• Solid expertise in Windows Server (Active Directory, DNS, DHCP) and Linux administration (CLI, networking, logs).
• Experience with database troubleshooting and networking fundamentals (TCP/IP, routing, firewalls).
• Familiarity with cloud platforms (Azure preferred) and virtualization technologies.
• Strong troubleshooting and analytical thinking.
• Ability to handle high-pressure incidents and manage multiple concurrent tickets.
• Understanding of ITIL practices including Incident, Problem, and Change Management.
• Hands-on experience with at least one of the following: Python, PowerShell, or Bash.
• Experience integrating tools via APIs is a strong plus.

Nice-to-Have

• Experience with container platforms (Docker, Kubernetes), CI/CD pipelines, and Infrastructure as Code (Terraform).
• Exposure to security tools or SOC environments and log management platforms such as Elastic or OpenSearch.

Hours

• 40 hours per week

Compensation

• Market competitive salary based on experience and qualifications.