[Hiring] NOC Engineer I - Outage Management @Lumos

Role Description

Lumos is looking for a full-time NOC Engineer I – Outage Management. The NOC Engineer I - Outage Management provides comprehensive support across the Lumos Core and Access Broadband Network, including IP, Transport, and Voice platforms. This role monitors network health, coordinates outage resolution, analyzes performance issues, and collaborates with engineering and operations teams to restore services quickly and maintain network reliability.

The NOC Engineer I – Outage Management assists with:

• Outage isolation
• Third party ticket creation
• Chronic issue identification
• Root cause analysis
• Customer or network fault resolution

This position requires strong analytical skills, the ability to operate in a fast-paced environment, and a commitment to delivering high-quality support across all network layers. The NOC team operates in a 24/7 environment, and this position will operate specifically on a 3rd shift schedule (11 pm to 7 am).

Success in this role requires:

• Effective communication
• Attention to detail
• The ability to troubleshoot complex issues while partnering with Voice, IP, Transport, OSP, and Local Operations teams

Qualifications

• Strong understanding of Ethernet and TCP IP networking
• Working knowledge of IEEE and ITU standards for FTTH and GPON technologies
• Ability to troubleshoot Access and Core engineering environments
• Familiarity with the OSI model and routing/transmission protocols
• Knowledge of digital cross connect systems and multiplexing systems
• Experience with Cisco, Ciena, Nokia routing platforms
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to prioritize work in a fast-paced environment
• Ability to work independently with sound judgment and initiative

Requirements

• High school diploma required; Associate or Bachelor’s degree preferred
• 2-4+ years of professional network operations experience or five or more years of related engineering or technical experience
• CCNA certification preferred
• Ability to work a 24/7 operational schedule including nights and weekends
• Strong commitment to service quality, customer support, and operational excellence

Benefits

• Comprehensive health, dental, and vision coverage
• Competitive compensation packages, including bonus options for eligible positions
• Paid Time Off & Paid Holidays
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)
• 100% employer-paid life and disability insurance
• Employee Assistance Program (EAP) with access to professional support for life’s challenges
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option
• Wellness program offering education and cash incentives for gym attendance and nutrition programs
• Employee referral bonuses
• Discounts on Lumos Fiber Internet for employees who live in our service areas