[Hiring] NOC Engineer @Penbrothers

Role Description

The successful candidate will be monitoring, supporting, and implementing changes for our Managed Service customer in the broadcast media. The candidate will be based remotely and will cover UK Days shifts Monday to Friday.

• Work Set-up: 100% Work from home
• Work Schedule: Mid to Night Shift (9-hour shift falling within 7:00 AM – 8:00 PM UK Time / 3:00 PM – 4:00 AM PH Time)
• On-Call: Reactive on-call support as required for high-priority security or cloud incidents

Qualifications

• MUST be CCNP certified with an ACTIVE certification status.
• Experience of working with and troubleshooting BGP.
• Hands-on experience with Cisco & Palo Alto.
• An excellent communicator both verbally and written.
• Minimum 12 months experience within a 2nd line support role.
• Understanding of ITIL best practices (ITIL Foundations certification desirable).
• Customer-centric with good communication skills, both written and verbal.
• General Support and Operations background.
• Hands-on experience with Switches, Routers, Firewalls, and Wifi.
• Knowledge and experience of ticketing/incident management systems (e.g., ServiceNow, Zendesk, HaloITSM).
• Previous experience in a similar role at an IT Solutions Provider/MSP.
• Demonstrate working under pressure and own initiative.
• Flexibility to work in any shift pattern covering nights, weekends (BH) including 24 x 7 is essential.
• Hands-on experience of upgrading Firmware of Switches, Firewalls, and Wireless access points.

Requirements

• Nice to Have: Juniper Mist
• Nice to Have: Zscaler
• Nice to Have: Multicast
• Nice to Have: SDWAN
• Nice to Have: Broadcast Media

Benefits

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.