[Hiring] Network & Security Support Engineer @Kerv

Role Description

The role requires a night shift in UK hours.

You’ll be working nights to facilitate the delivery of out of hours planned work and to cover P1 and P2 incidents that occur.

• Work closely with solution architects, functional consultants & clients to understand business processes, requirements, and key objectives.
• Provide advanced support for network and security incidents & service requests.
• Lead implementation of change requests and project tasks.
• The role will include maintenance, software upgrades, hardware replacements, and resolving emergency P1/P2 incidents.
• Troubleshoot complex networking/security issues across customer environments.
• Manage ISP circuits and liaise with providers as needed.

Qualifications

• 4–5 years’ experience in a network & security support role.
• Experience working within ITIL-aligned support processes and managing incidents, requests, and changes through ServiceNow.
• Hands-on experience in SD-WAN deployment, administration, and troubleshooting, preferably with VMware VeloCloud and Silver Peak.
• Strong knowledge of network security technologies, including Fortinet, Palo Alto, Zscaler, IPS/IDS, Web Filtering, Secure Web Gateways (SWG), and Firewall Policy Management.
• Strong understanding of advanced routing and switching protocols, including OSPF, BGP, MPLS, and Layer 2/Layer 3 networking.
• Experience managing and troubleshooting ISP circuits and WAN connectivity issues.
• Hands-on experience with Infoblox DDI solutions, including DNS, DHCP, and IP Address Management (IPAM).
• Experience with network monitoring and observability platforms, including SNMP and API-based monitoring tools.
• Experience with load balancing technologies, preferably F5.
• Strong hands-on experience with Cisco networking technologies, including enterprise routing, switching, and network troubleshooting.
• Experience with Juniper networking and security solutions, including routing, switching, and firewall technologies.

Requirements

• Happiest working under their own direction, but fully supported when needed.
• Obvious attention to detail; an obsession about the little things.
• Ability to identify and pick up new processes and software platforms quickly.
• Ability to work effectively with remote teams in India.
• Ability to work flexibly to deliver on-time to tight timescales.

Benefits

• Great Place to Work certifications from the UK and India.
• Opportunities to work in a collaborative atmosphere with a global multi-discipline team.
• Support for diversity, equality, and belonging through collaboration and exceptional solutions.