[Hiring] Network Manager @State of Wyoming

Role Description

The Network Manager leads statewide network, telecom, firewall, and connectivity operations for ETS by translating strategic direction into reliable, secure, documented, customer-focused, and sustainable services. Directs the Network Operations Center, Telecom / Circuits, and Unified Network functions and is accountable for service reliability, architecture, modernization, resources, vendors, staff, and stakeholder communication.

ESSENTIAL FUNCTIONS:

• Direct statewide network operations and maintain availability, performance, resilience, monitoring, incident response, and supportability for WAN, LAN, wireless, firewall, NOC, telecom/circuits, and Unified Network services.
• Provide complete supervision for assigned teams, including hiring, work assignment, performance management, coaching, cross-training, succession planning, employee development, accountability, and workforce capacity.
• Establish and enforce architecture, engineering, lifecycle, and technical standards for routing, switching, wireless, segmentation, monitoring, telecom, and core network modernization; maintain service roadmaps and implementation plans.
• Manage firewall operations, rule governance, access controls, segmentation, network security standards, vulnerability and risk remediation, and cybersecurity coordination with enterprise security partners.
• Manage telecom, circuits, carriers, voice, mobile, and related services; oversee service quality, escalations, migrations, capacity, inventory, renewals, and carrier performance.
• Administer assigned budgets, contracts, licensing, maintenance, assets, procurement, renewals, and vendor performance; track expenditures and multi-year commitments and ensure responsible stewardship.
• Own network documentation and ITSM practices, including SOPs, runbooks, diagrams, inventories, ServiceNow intake, service catalog, change control, incident reviews, outage communication, and knowledge management.
• Translate ETS strategy into measurable network outcomes; engage agencies and partners, report service health and risks, lead improvement initiatives, and ensure decisions support customer value, compliance, and operational maturity.

Qualifications

• Preference may be given to those who demonstrate experience in leadership, workforce development, employee coaching, and performance management.
• Preference may be given to those who demonstrate experience in the planning, design, modernization, and lifecycle management of enterprise network and telecommunications infrastructure.
• Preference may be given to those who demonstrate experience managing network operations, including routing, switching, wireless, firewalls, segmentation, WAN connectivity, and service reliability.
• Preference may be given to those who demonstrate experience managing technology budgets, contracts, vendors, telecommunications carriers, licensing, and service-level agreements.
• Preference may be given to those who demonstrate experience developing operational standards, policies, procedures, network diagrams, disaster-recovery documentation, and technical staff cross-training programs.
• Expertise in enterprise networking, firewalls, telecom, monitoring, cybersecurity, ITSM, lifecycle, budgets, contracts, vendors, documentation, strategy, risk, troubleshooting, communication, coaching, performance management, and outage leadership.
• Bachelor's Degree (typically in Computer Technology).
• 4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Technology Management II OR 6-8 years of progressive work experience, typically in Computer Technology with acquired knowledge at the level of a Technology Management II.
• Certificates, Licenses, Registrations: None.

Requirements

• Typical Office Setting.
• FLSA: Exempt.
• This is an At-Will position.
• MUST submit a Cover Letter.
• MUST submit a resume.

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid vacation, sick leave, FMLA, and holidays.
• Retirement - Pension and 457B plans that help you build a secure future.
• Flexible schedules and work-life balance options.
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE.