[Hiring] Network Analyst II @Uniti

Role Description

As a Tier 3 Network Analyst, you will play a critical role in ensuring the reliability and performance of our network infrastructure. You will be responsible for providing advanced support for a range of network products, including cell site backhaul, Ethernet, waves, and dark fiber. Your technical expertise in routing and switching, along with your troubleshooting skills, will be essential in resolving complex network issues and ensuring seamless communication across the network.

This position can be filled remotely anywhere within the country.

What You’ll Do:

• Provide advanced technical support for network products including cell site backhaul, Ethernet, waves, and dark fiber
• Analyze and troubleshoot complex network issues to identify root causes and implement effective solutions
• Collaborate with Tier 1 and Tier 2 support teams to escalate and resolve network issues efficiently
• Perform network routing and switching operations to optimize network performance and reliability
• Maintain clear and concise documentation of network configurations, processes, and troubleshooting steps
• Communicate effectively with internal teams and external stakeholders to provide updates and solutions to network issues
• Stay updated with the latest advancements in telecom fiber technologies and integrate them into network operations as needed
• Conduct regular network performance assessments to identify areas for improvement and implement necessary changes
• Participate in network planning and development to enhance existing network infrastructure
• Ensure compliance with industry standards and company policies in all network operations

Qualifications

• Strong knowledge of routing and switching technologies
• Proven troubleshooting skills in complex network environments
• Excellent written and oral communication skills
• Familiarity with telecom technologies and their applications
• Ability to work collaboratively in a team-oriented environment
• Detail-oriented with strong analytical skills
• Ability to manage multiple tasks and prioritize effectively

Requirements

• Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 7+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan