[Hiring] Network Administrator @Indigo Beam

Role Description

We are seeking a Network Administrator with strong hands-on experience in network administration combined with desktop support / end-user support. This role will be responsible for maintaining and improving the organization’s network and core infrastructure, while also providing high-quality technical support to internal users. The ideal candidate is comfortable troubleshooting across the stack—from WAN/VPN and cloud networking (including Cato Cloud) to virtualization (VMware) and endpoint issues.

Responsibilities

• Network & Infrastructure
  • Administer, monitor, and troubleshoot LAN/WAN, routing, switching, VPN, DNS/DHCP, and Wi-Fi environments.
  • Support and manage Cato Cloud (e.g., connectivity, policies, security controls, troubleshooting, user/site onboarding).
  • Maintain network security best practices (patching, access control, segmentation, and incident response support).
  • Partner with internal teams and vendors/ISPs to resolve connectivity and performance issues.
  • Document network topology, configurations, standards, and runbooks.
• Virtualization & Systems Support
  • Support VMware environments (e.g., ESXi/vCenter operations, VM provisioning, performance monitoring, backups coordination).
  • Assist with general infrastructure tasks (servers, storage, backups, endpoint management as applicable).
  • Participate in maintenance windows, upgrades, and continuous improvement initiatives.
• Desktop / End-User Support
  • Provide Tier 2/3 desktop support for Windows/macOS endpoints and common productivity tools.
  • Troubleshoot hardware/software issues, user access, printers, and conferencing/meeting-room tech as needed.
  • Manage onboarding/offboarding technical tasks (accounts, devices, access, security baselines).
  • Maintain strong customer service, clear communication, and timely ticket updates.

Qualifications

• Solid experience combining network administration and desktop/end-user support.
• Hands-on experience with VMware (vSphere/ESXi/vCenter) and Cato Cloud.
• Experience working with ticketing systems, documentation, and ITIL-style practices.
• General infrastructure / networking certifications (preferred).