[Hiring] Microsoft 365 Engineer @Unit4

Role Description

As an M365 Engineer within Infrastructure & Operations, you will help keep Unit4’s Microsoft 365 environment stable, secure and effective for colleagues around the world. The role combines hands-on operational ownership with user support, technical problem solving and delivery of service-improvement projects.

• Own the day-to-day health and administration of Microsoft 365 services, focusing on:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Entra ID and associated tenant services
• Act as a technical escalation point for complex incidents and service requests, providing third-level troubleshooting and coordinating resolution with internal teams, vendors and Microsoft support where required.
• Monitor service health, message centre updates, capacity, licensing, audit information and operational alerts; identify risks early and take action to protect service continuity.
• Manage operational activities such as:
  • Mailbox and group administration
  • Permissions and delegation
  • Collaboration settings
  • License assignments
  • Service and administrator accounts
  • User lifecycle exceptions
• Support users and the Service Desk with clear technical guidance, knowledge articles, standard operating procedures and practical troubleshooting for Outlook, Teams, SharePoint, OneDrive and related services.
• Investigate mail-flow, anti-spam, quarantine, connectivity, client and access issues using Microsoft 365 administration, reporting, audit and diagnostic tools.
• Use PowerShell and, where appropriate, Microsoft Graph or Power Automate to automate repeatable administration, improve data quality, reduce manual effort and strengthen operational controls.
• Maintain accurate runbooks, configuration records, support documentation and evidence for changes, incidents, audits and service reviews.
• Follow ITIL-aligned incident, request, problem and change-management practices, including risk assessment, testing, implementation planning, validation and stakeholder communication.
• Lead or participate in Microsoft 365 projects such as:
  • Tenant optimisation
  • Licensing clean-up
  • SharePoint content migration
  • Lifecycle and retention improvements
  • Collaboration-feature rollout
  • Security hardening
  • Process automation
• Assess upcoming Microsoft 365 changes, test their impact, recommend adoption or mitigation actions, and translate technical updates into clear communication for users and support teams.
• Partner with Security, Modern Workplace, Infrastructure, Service Desk, Software Asset Management, HR/PX and business stakeholders to deliver solutions that are supportable, secure and aligned with business needs.
• Promote least privilege, appropriate use of privileged roles, MFA, secure configuration, data protection and governance across Microsoft 365 operations.
• Contribute to service reporting, root-cause analysis, continuous improvement and the development of an effective M365 operating model, including ownership boundaries and escalation paths.
• Participate in production support and planned change activities outside standard hours when business-critical work requires it.

Qualifications

• 4 or more years of hands-on experience supporting or administering Microsoft 365 in an enterprise environment.
• Practical administration and troubleshooting experience with:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Microsoft Entra ID
• Working knowledge of identity, authentication, DNS and mail-flow concepts, including groups, delegation, transport rules, message trace, anti-spam controls and hybrid dependencies.
• Experience using PowerShell for Microsoft 365 administration and automation; familiarity with Microsoft Graph, Power Automate or equivalent automation approaches is advantageous.
• Experience handling incidents, service requests and controlled production changes, ideally using ServiceNow or a comparable ITSM platform.
• Ability to analyze a technical issue end to end, distinguish symptoms from root cause, document findings and communicate practical next steps.
• Strong service mindset and the ability to explain technical topics clearly to users, Service Desk colleagues, technical teams and business stakeholders.
• Ability to balance BAU priorities with project commitments, work independently, and collaborate across distributed teams.
• Commitment to secure administration, least privilege, accurate documentation and continuous learning as Microsoft 365 evolves.
• Microsoft certifications such as:
  • Microsoft 365 Administrator Expert
  • Identity and Access Administrator Associate
  • Teams Administrator Associate
  • Information Protection and Compliance Administrator Associate
  • Equivalent certifications are advantageous.

Requirements

• A calm, structured response to service disruption and a strong sense of ownership through to resolution.
• Curiosity to challenge manual processes and convert recurring support demand into automation, documentation or permanent fixes.
• Good judgement on when to act, when to escalate and how to communicate risk without creating unnecessary complexity.
• A user-focused approach that balances experience, security, operational sustainability and cost.

Benefits

• A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact.
• Balance with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits.
• Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and achieve your best work.
• Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.
• A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme.
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.