[Hiring] Manager, Cloud Services & Infrastructure @Coastal Community

Role Description

The Manager, Cloud Services & Infrastructure is responsible for the delivery of cloud and infrastructure services that support Coastal Community’s Azure-first cloud strategy. This role leads day-to-day cloud operations, cloud engineering, migration delivery, and the ongoing improvement of cloud and supporting infrastructure services.

• Deliver assigned cloud strategy initiatives through clear work plans, migration priorities, resource coordination, risk management, and measurable outcomes.
• Manage workload assessment, migration, modernization, stabilization, and decommissioning activities using approved architecture and delivery standards.
• Balance cloud transformation with the reliable operation and lifecycle management of existing infrastructure services.
• Provide clear delivery, service, cost, and risk reporting to the VP and relevant governance groups.
• Lead, coach, and develop direct reports, ensuring accountability for service ownership, team delivery, cost controls, and continuous improvement within approved policies and standards.
• Foster a trusted environment that encourages collaboration and innovation, ensuring a respectful, engaging, and productive work culture.
• Build internal capability in Azure operations, cloud financial management, automation, and modern service practices.
• Manage assigned partners and vendors to support delivery, service quality, cost control, documentation, and knowledge transfer.
• Support the Cloud Centre of Excellence by applying approved standards, guardrails, patterns, ownership models, and exception processes.
• Manage the availability, performance, capacity, support, maintenance, monitoring, lifecycle, service ownership, service levels, operational documentation, escalation paths, change controls, after-hours support, major incidents, recurring problems, recovery tests, control gaps, operational risks, and cloud financial management practices.

Qualifications

• Bachelor’s degree in a related technology discipline, or equivalent combination of education and experience.
• Relevant Azure or FinOps certification is preferred.

Requirements

• Minimum 5 years of progressive experience in infrastructure, cloud platforms, systems operations, or platform engineering, including at least three years in a people or technical supervisory leadership role.
• Demonstrated experience operating Microsoft Azure in a governed enterprise environment and managing cloud migration or modernization activities.
• Strong knowledge of Azure governance, landing zones, identity and access, networking, monitoring, compute, storage, backup, recovery, automation, and cost management.
• Experience with hybrid infrastructure, workload migration, managed cloud services, infrastructure as code, and service management.
• Working knowledge of cloud security, privacy, compliance, resilience, disaster recovery, and audit requirements.
• Experience leading teams, budgets, vendors, contracts, operational services, and technology projects.
• Ability to explain technical, operational, risk, and financial matters clearly to non-technical leaders.

Benefits

• Comprehensive total rewards package.
• Commitment to work/life balance.
• Substantial extended benefits package.
• Impressive 11.75% employer-paid RRSP contribution.
• Investments in education and training.
• Banking perks.