[Hiring] Managed Services Engineer @SHI International Corp.

Role Description

• Implement, administer, and support Windows Server environments across multiple MSP customers using established standards and procedures.
• Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features.
• Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and associated synchronization technologies.
• Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies.
• Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives.
• Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate.
• Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices to maintain secure and supportable environments.
• Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies under established designs.
• Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks.
• Create and maintain build documents, support procedures, configuration records, and knowledge articles, and contribute to solution documentation.
• Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations.
• Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents.
• Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration.

Qualifications

• 3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment.
• Working knowledge of current and commonly deployed Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting.
• Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting.
• Experience supporting Microsoft server platforms and services such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies.
• Experience supporting enterprise applications, including installation, upgrades, service accounts, certificates, dependencies, integrations, performance monitoring, and vendor escalation.
• Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts.
• Working PowerShell skills for administration, data collection, and repeatable operational tasks.
• Familiarity with enterprise server hardware and storage platforms, including firmware, drivers, RAID, SAN/NAS connectivity, multipathing, and hardware diagnostics.
• Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications.
• Understanding of TCP/IP, routing, switching, VLANs, firewalls, load balancers, name resolution, certificates, and network troubleshooting as they relate to Microsoft systems and applications.
• Familiarity with Microsoft Entra ID, Azure integration, and hybrid management concepts, along with practical experience supporting on-premises environments.

Requirements

• Ability to follow established designs and implementation plans, contribute to migration and testing activities, and produce clear operational documentation.
• Strong analytical, troubleshooting, documentation, communication, and customer service skills.
• Ability to effectively participate in technical discussions, manage assigned priorities, and escalate issues appropriately.
• Practical implementation skills and sound technical judgment.
• Strong operational discipline and attention to detail.
• Ability to take ownership of assigned work and prioritize responsibilities effectively.
• Strong cross-functional collaboration and knowledge-sharing skills.

Benefits

• Medical, vision, dental, 401K, and flexible spending.