[Hiring] Field Service Engineer @Wärtsilä

Role Description

Provides technical engineering support and executes field service activities, ensuring high-quality service delivery and customer satisfaction. This role is remote-based in Puerto Rico.

Key Accountabilities

• Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.
• Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.
• Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.
• Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.
• Maintains accurate records and reports on field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

Knowledge and Experience

• Possesses practical knowledge of field service operations and technical expertise in relevant equipment and systems.
• Identifies and implements improvements to service processes based on operational performance and customer feedback. Solves technical issues based on established guidelines.
• Works independently and provides support to peers, contributing to the team's overall service delivery.
• Communicates effectively with customers and team members to resolve service issues and meet operational requirements.

Travel Requirements

• This position requires a high level of travel (approximately 60%), including domestic and international assignments, both onshore and offshore.

Requirements

• As part of the recruitment process, certain roles will be subject to pre-employment conditions, which can include reference checks, background screening (criminal record, education, and employment verification), fit-to-work medical assessments, and confirmation of eligibility to work in the US.
• Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1).
• Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
• Voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Last Application Date

16/11/2026