[Hiring] M365 Engineer @CACI International

Role Description

CACI is seeking a Sr. M365 Engineer to be part of the Collaboration Services Team. A great opportunity to exercise Microsoft Teams, OneDrive, SharePoint Online, and Power Platform tenant administration skills. Provide operational support by troubleshooting complex incidents.

• Collaborate with architects, network engineers, and security specialists to plan, test, and design M365 services.
• Apply Microsoft-recommended architecture, design principles, and industry best practices to improve reliability, scalability, security, and operational efficiency.
• Provide end-to-end service and operational support for Microsoft 365 services.
• Lead troubleshooting efforts for complex incidents involving end-users and/or other infrastructure teams.
• Manage and resolve IT support tickets in a timely manner.
• Review M365 product updates and assess impact.
• Assist in managing business relationships across internal teams, vendors, and 3rd party providers as needed to deliver managed services.
• Create technical documentation that may be used to communicate recommendations to decision makers or serve as job aids to end-users.
• Assist in developing and maintaining standard operating procedures and run books for managed services.
• Communicate with the customer keeping them informed of operational status, progress on agreed deliverables, and impending changes or agreed outages.

Qualifications

• Ability to attain DHS EOD.
• BS +10 years of experience, AA + 12 years of experience, or 16 years of experience.
• 5 or more years of relevant experience in Architecture and designing solutions with Microsoft 365.
• Must have strong hands-on experience working on Teams, OneDrive, SharePoint Online, and Power Platform.
• Possess strong communication skills with the ability to convey ideas clearly and solicit feedback from cross-functional team members and stakeholders.
• Hands-on experience with implementation, deployment, migration, and support of core M365 services.

Requirements

• Microsoft Teams Voice and Conferencing experience is a plus.
• Microsoft Copilot and Copilot Studio experience is a plus.
• Experience with ServiceNow, Jira, and Confluence.
• Microsoft 365 Certified: Teams Administrator Associate.
• Experience with Azure Cloud, scripting, and automation.

Benefits

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.
• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Company Description

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.