[Hiring] Location Services Support Technician @Motorola Solutions

Role Description

• Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.
• Analyzes operating systems, database, or utilities software.
• Plans, conducts, and directs the analysis of business problems with systems solutions.
• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• Involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Creates tests, tools, and diagnostic procedures for use by product support personnel.
• May quality check technical product documentation.
• Ability to use scripting toolsets.
• Familiarity with HTTP, REST, FTP, SFTP etc.
• Ability to test APIs using tools such as PostMan.
• Experience with SCRUM/Agile methodologies.
• Enjoys “breaking” systems in the lab and then fixing them.
• Take help desk tickets and reproduce in the lab.
• Expert at researching issues and correlating them to the problems being reported to find resolution.
• Ability to find workarounds for something that isn't immediately fixable.

Qualifications

• High School diploma, Bachelor's Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school.
• Must have 2+ years of experience working in a Technical and IT environment.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Requirements

• Travel Requirements: Under 10%
• Relocation Provided: None
• Position Type: Experienced
• Referral Payment Plan: Yes

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!