[Hiring] Lead IT Systems Applications Analyst @Children's Mercy KC

Role Description

Lead IT Systems Application Analyst-Epic leads the design, development, implementation, and maintenance of complex enterprise applications in the organization. The Lead Analyst works closely with other members of the IT team to:

• Troubleshoot and resolve technical issues
• Develop and maintain system documentation
• Provide end-user support
• Manage system upgrades and enhancements

The Analyst demonstrates a deep understanding of:

• System configuration
• Programming languages
• Database management systems
• Operating systems

Additionally, the Analyst has expertise in:

• System integration
• Project management
• Vendor management

Role requires excellent communication skills and the ability to excel in a team environment. The Lead Analyst maintains strong working relationships with multiple business areas and establishes full ownership of assigned applications to design solutions that meet business needs. The Analyst leads projects to deliver solutions through implementation projects and provides guidance and mentoring to other members of the IT team. Leads cross-functional teams in the development and implementation of new systems and processes.

The ideal candidate will have Epic-Beaker certification and experience with Haemonetics SafeTrace.

Qualifications

• Master's Degree and 3-5 years experience in the user areas to be supported or related fields. Leadership experience preferred.
• or Bachelor's Degree and 5-7 years experience in the user areas to be supported or related fields. Leadership experience preferred.
• or Associate's Degree and 7 or more years experience in the user areas to be supported or related fields. Leadership experience preferred.
• or HS diploma or equivalent and 9 years' experience in the user areas to be supported or related fields. Leadership experience preferred.
• At least one application-specific Epic certification relevant to the department (determined by role leadership) required within 120 days of hire.
• Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product.

Requirements

• Leads the design and development of complex computer information systems, including system configurations, software programs, database structures, and network infrastructure.
• Demonstrates expertise in programming languages, database management systems, and operating systems.
• Leads efforts to maintain system documentation, including requirements and design documentation, testing plans or automation, user manuals, technical specifications, and system diagrams.
• Provides end-user support by responding to service desk requests and resolving technical issues.
• Troubleshoots hardware and software problems, installs software updates, provides appropriate user access, and provides in-depth training to end-users.
• Leads collaboration with system users across multiple application areas to determine how to best support them through the effective use of technology.
• Investigates the need for additional services, programs, modules or modifications.
• Leads cross-functional teams in the requirements, design, development and implementation of new systems and processes including Epic and related systems.
• Manages relationships with vendors and external partners, ensuring that they deliver quality products and services.
• Mentors and trains junior team members, providing guidance and support as needed.

Benefits

• The benefits plans at Children’s Mercy are designed to meet the changing needs of our employees and their families.
• Starting Pay: The pay range for this job begins at $48.12/hr, but your offer will be determined based on your education and experience.
• This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.