[Hiring] Lead IT Operations Analyst @Municipal Credit Union

Role Description

The Lead IT Operations Analyst – Core Banking Systems serves as the senior technical lead and subject matter expert for MCU’s Core Banking System, Symitar, and related enterprise platforms. This role provides advanced technical leadership, operational oversight, release governance, automation strategy, production support escalation, vendor coordination, and risk-based guidance for mission-critical banking systems that support daily operations, member-facing services, regulatory obligations, and enterprise technology initiatives.

• Lead complex system implementations, Core Banking upgrades, enterprise release activities, integration initiatives, automation improvements, incident resolution, operational readiness planning, and continuous improvement efforts.
• Partner with business leaders, technology teams, vendors, and external stakeholders to define requirements, assess risks, establish priorities, manage operational impacts, and ensure successful delivery of technology changes across the IT Operations environment.
• Act as a trusted advisor to management on Core Banking capabilities, technology roadmaps, vendor solutions, production stability, system performance, control effectiveness, regulatory readiness, and process improvement opportunities.
• Mentor team members, establish operational standards, strengthen documentation and governance practices, and influence technology decisions through specialized expertise, data-driven recommendations, and enterprise-risk awareness.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field required.
• Equivalent combination of education, technical training, certifications, and relevant experience may be considered.
• Minimum of 8–12 years of experience in IT Operations, Core Banking Systems Administration, enterprise application support, systems engineering, or a related technology role within a financial institution or similarly regulated environment.
• Minimum of 5+ years of hands-on experience supporting Symitar/Episys or a comparable Core Banking platform.
• Proven experience leading complex technology projects, enterprise implementations, system upgrades, release management activities, integration initiatives, automation efforts, and production support escalations.
• Demonstrated experience managing enterprise job scheduling and workload automation platforms, preferably OpCon.
• Experience working directly with vendors, service providers, auditors, cross-functional business teams, and technology leadership.
• Prior experience mentoring technical staff, leading workstreams, establishing standards, and influencing technology decisions without direct supervisory authority.

Requirements

• Advanced knowledge of Symitar/Episys Core Banking System administration, operations, configuration, release support, integration points, and production processing.
• Advanced knowledge of OpCon automation, job scheduling strategy, workflow orchestration, event-driven processing, dependency management, exception handling, and monitoring.
• Strong knowledge of SymXchange, Axway SecureTransport, IPSWITCH/MOVEit, Secure FTP transmissions, online banking/digital banking integrations, system integration concepts, APIs, database/query concepts, enterprise monitoring, and operational reporting.
• Working knowledge of IBM AIX, VIOS, HMC, backup/recovery technologies, server administration, disaster recovery, business continuity, information security controls, and financial institution technology environments.
• Strong understanding of change management, release management, incident management, root cause analysis, risk management, regulatory compliance, audit support, and operational governance.

Benefits

• The pay range for this position is between $106,300-165,000 annually.
• Employees in this position may also be eligible for a discretionary bonus.
• 401(k) with a 6% employer match per pay period.
• Benefits include Medical, vision, dental, life, and disability insurance.
• Flexible paid time off and 11 paid holidays annually.