[Hiring] L2 M365 Support Engineer @Uptime Solutions

Role Description

This role involves providing advanced technical support for Microsoft 365 services, including:

• Exchange Online
• SharePoint Online
• Teams
• OneDrive
• Intune

Key responsibilities include:

• Diagnosing and resolving complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
• Leading incident response and root cause analysis for service outages and performance degradations across M365 workloads.
• Administering and optimizing Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implementing and managing identity and access controls via Entra ID, including conditional access and multi-factor authentication.
• Deploying and managing endpoint configurations and security baselines using Intune and Autopilot.
• Monitoring service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
• Applying advanced AI-driven tools such as Claude, Copilot, and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
• Customizing M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
• Integrating Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements.
• Implementing and maintaining security and compliance features such as DLP policies, retention labels, and alerting mechanisms.

Qualifications

• Experience with Microsoft 365 services.
• Strong troubleshooting skills.
• Knowledge of cloud-first enterprise environments.

Requirements

• Permanent in-country SA contract.
• Fully remote position.
• Availability during East Coast US hours (8am - 5pm).

Benefits

• Salary - R38,000 plus R2,000 benefits.