[Hiring] Kaseya Administrator @Emapta

Role Description

Make your infrastructure expertise essential to healthcare operations. Join Emapta as a Kaseya Administrator and lead Kaseya VSA X administration, endpoint security, and IT automation for a US pharmaceutical manufacturer. Strengthen system reliability, cybersecurity, and operational continuity while enjoying remote flexibility, international collaboration, professional mentorship, and long-term global career opportunities designed for top 1% talent.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent relevant experience and certifications may be considered
• 3 to 5 years of hands-on experience administering Kaseya VSA X in a production environment, including platform configuration and ownership beyond technician-level remote support
• Current Kaseya VSA X Administrator- or Expert-level certification, or an equivalent certification demonstrating advanced platform administration
• Additional Kaseya product certifications strongly preferred
• Expert knowledge of Kaseya VSA X modules, including endpoint management, automation, monitoring, alerting, scripting, patch management, software deployment, inventory, reporting, policy management, integrations, and security administration
• Hands-on experience with IT Glue and at least one Datto product family
• Experience with additional Kaseya solutions, such as KaseyaOne, BMS/Vorex, Autotask PSA, Datto EDR/AV, Datto Endpoint Backup, Datto BCDR, Datto Networking, Spanning Backup, Unitrends, or RapidFire Tools, preferred
• Experience managing large endpoint populations across multiple sites through standardized policies and staged deployments
• Experience using APIs, webhooks, Power Automate, source control, or reporting tools to improve Kaseya workflows and data visibility
• Experience integrating Remote Monitoring and Management (RMM) platforms with IT Service Management (ITSM), Professional Services Automation (PSA), documentation, security, backup, identity, and business intelligence systems
• Advanced PowerShell scripting skills, including secure script design, parameterization, return-code handling, logging, testing, deployment, and troubleshooting
• Working knowledge of Windows desktop and server administration, identity and access management, networking fundamentals, endpoint security, backup and recovery, and IT service management
• Experience with Microsoft 365, Entra ID, Azure, Windows Server, Microsoft Intune, CrowdStrike, vulnerability management platforms, and enterprise email and web security tools
• Knowledge of ITIL practices, formal change control, regulated documentation, validation, audit evidence, and quality system requirements
• Relevant Microsoft, CompTIA, ITIL, PowerShell, cybersecurity, backup, or endpoint management certifications preferred
• Excellent analytical, documentation, communication, and vendor management skills
• Ability to communicate technical risks and operational outcomes clearly to technical and non-technical stakeholders

Requirements

• Manage the daily administration, configuration, performance, security, and lifecycle of Kaseya VSA X
• Administer VSA X modules for agent deployment, endpoint inventory, system monitoring, alert management, remote management, software deployment, patch management, policy management, reporting, dashboards, workflows, integrations, and role-based access
• Design and maintain organizational structures, device groups, tags, policies, scopes, user roles, permissions, service accounts, and administrative access in accordance with least-privilege principles
• Monitor agent health, check-in status, job execution, alert queues, policy compliance, platform capacity, and integration health; investigate and resolve exceptions
• Administer Windows endpoints and servers through VSA X, with support for macOS and Linux environments where applicable
• Maintain secure administrative practices, including multifactor authentication (MFA), separate privileged accounts, auditable changes, credential protection, and documented emergency access procedures
• Design, test, document, deploy, and maintain VSA X automations and workflows for recurring operational tasks
• Develop and troubleshoot PowerShell scripts, batch scripts, command-line tools, APIs, webhooks, and other automation components within Kaseya
• Automate software deployment and removal, configuration enforcement, service remediation, vulnerability remediation, local administrator cleanup, health checks, asset data collection, disk space cleanup, agent repair, alert triage, and scheduled maintenance
• Implement automation safeguards, including pilot groups, pre-deployment checks, activity logs, controlled rollouts, failure management, rollback procedures, change records, and post-deployment validation
• Identify repetitive tasks and control gaps, establish performance baselines, implement workflow improvements, and report measurable outcomes, such as time savings, faster remediation, fewer failed jobs, improved compliance, and reduced ticket volume
• Maintain a version-controlled script and automation library with documented purposes, owners, dependencies, parameters, test evidence, approval status, and recovery instructions
• Configure and maintain operating system and third-party application patch policies, maintenance windows, approval rules, deployment rings, reboot behavior, exclusions, and exception procedures
• Review patch and configuration compliance, investigate deployment failures, coordinate remediation, and prepare management-ready status reports
• Develop actionable monitoring policies and alert thresholds to reduce unnecessary alerts while maintaining visibility into critical services, security events, backup conditions, and endpoint health
• Coordinate upgrades to agents, platform features, integrations, scripts, policies, and related components through documented tests and change management procedures
• Support incident response and problem management through endpoint telemetry, remote access, audit histories, automation evidence, and corrective actions
• Administer and optimize IT Glue, including user and access management, security controls, documentation standards, configurations, flexible assets, relationships, integrations, exports, and documentation quality reviews
• Administer or support relevant Datto solutions, including Datto Endpoint Backup, Datto BCDR, Datto EDR/AV, and Datto Networking, with responsibility for deployment, system monitoring, alert reviews, restore validation, incident response, and reporting
• Configure and maintain integrations between VSA X and Kaseya ecosystem products, including IT Glue, Datto, KaseyaOne, BMS/Vorex, Autotask PSA, and other licensed solutions
• Validate data synchronization, organization and device mapping, alert-to-ticket workflows, remote-control access, password and documentation access, and data integrity across integrated platforms
• Evaluate additional Kaseya modules and capabilities, assess business value and risks, and lead approved implementations
• Develop and maintain platform architecture documentation, technical standards, standard operating procedures (SOPs), runbooks, support procedures, inventories, change records, upgrade plans, and recovery procedures
• Collaborate with cybersecurity, infrastructure, service desk, application, quality, and business teams to translate operational requirements into sustainable Kaseya policies and workflows
• Train IT personnel on platform administration, automation safety, troubleshooting procedures, documentation standards, and effective use of integrated Kaseya products
• Manage vendor escalations, track defects and enhancement requests, and communicate operational risks, project status, and recommendations to IT leadership
• Support software licensing, renewal plans, utilization reviews, and cost optimization across the Kaseya product portfolio

Benefits

• Competitive package
• Medical life insurance
• Work from home arrangement
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible offices
• Employee engagement initiatives
• Mentorship and exposure to global leaders and teams
• Diverse, inclusive, and supportive culture
• Transparent performance management
• Unlimited upskilling through Emapta Academy courses

Company Description

Our client is a leading US pharmaceutical manufacturer, packager, and distributor specializing in over-the-counter medicines and consumer healthcare products. Established in 1988, they provide private-label pharmaceutical solutions to major retailers nationwide. Their expertise spans product development, manufacturing, packaging, quality assurance, and distribution, with offerings across pain relief, allergy care, digestive health, and wellness. Through advanced facilities, regulatory compliance, innovative technology, and rigorous quality standards, they deliver safe, affordable, and accessible healthcare products that support healthier communities and improve everyday lives across America.