[Hiring] Junior IT Support Specialist @Adaptive Teams

Role Description

Ready to turn “Have you tried turning it off and on again?” into a career? We’re looking for a Junior IT Support Specialist who loves solving problems, keeping data clean, and helping people get back to work. This is a remote, front-line IT role where you’ll tackle everyday support requests, troubleshoot platform issues, and help keep systems and facility data accurate. If you’re organized, tech-curious, and comfortable juggling a few moving pieces, you’ll fit right in.

Your Mission: Day to Day Responsibilities

• Own routine IT support requests, from account setup and password resets to permissions and platform access.
• Troubleshoot common account and system issues and escalate more complex problems when needed.
• Perform recurring system and data audits to spot discrepancies and keep information accurate.
• Partner with facility managers to track down missing information and resolve data issues.
• Update systems and tracking documents with verified changes and audit findings.
• Follow established IT processes, security policies, and documentation standards.

Your Toolbox: Skills to be Successful

• Experience in customer service, help desk, or IT support is a plus.
• Comfortable learning new software and navigating multiple platforms.
• Detail-oriented, reliable, and able to manage several tasks without losing track of the small stuff.
• Clear and confident written and verbal communication skills.
• Comfortable working with facility managers, vendors, and internal teams.
• Basic Microsoft 365 skills are preferred.
• A problem-solving mindset and willingness to ask, investigate, and learn.

Your Perks: What's in it for you

• Remote work with the flexibility of working from wherever you do your best work.
• A hands-on opportunity to build practical IT support, troubleshooting, and systems experience.
• Exposure to multiple platforms and real-world IT service operations.
• A role where accuracy, initiative, and problem-solving make a visible difference.
• A primarily Monday–Friday schedule, with occasional evenings or weekends as needed.
• Paid Leave & Benefits: 23 days annually (15 regular paid days, 3 national holidays, and 5 sick leave days if needed).
• USD compensation.

What to Expect from Our Application Process?

Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions. We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment. Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.