[Hiring] Junior IT Support Engineer @EUROPEAN DYNAMICS

Role Description

We currently have a vacancy for a Junior IT Support Engineer fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated into the team of the company that will closely cooperate with a major client’s IT team on site.

• Handle Service Desk calls, manage incident resolution workflows, and support end users effectively;
• Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities;
• Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery;
• Reporting activities;
• Handle incoming calls using ServiceNow and task management;
• Create relevant documentation as well as user manuals.

Qualifications

• University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT;
• Excellent experience with IT user support;
• Excellent experience with ServiceNow, opening tickets, forwarding as well as resolving them;
• Excellent experience with Confluence and Jira;
• Experience with service delivery activities & reporting;
• Excellent experience with user support documentation, including the creation of SOPs and user manuals;
• Experience with Backup and restore and system administration in Linux/Windows;
• Good knowledge of cloud environments and deployments would be an asset (Preferably AWS);
• Experience with Task Automation and DevOps would be considered an asset;
• Excellent command of the English language.

Benefits

• Competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience;
• All applications will be treated as confidential.