[Hiring] Junior IT Support @Atos

Role Description

Are you at the beginning of your IT career and enjoy helping people solve technical issues? Join us as a Junior IT Support and be the first point of contact for users who need assistance. In this role, you will provide technical support, troubleshoot IT-related issues, and ensure a smooth user experience. Using your German skills, you will help users find solutions quickly and professionally while contributing to the efficient operation of our IT services.

Role Essentials

• Language Skills: Proficiency in both German and English is a must.
• Availability to work 3 rotating 8-hour shifts, including nights.

What Will You Be Doing

• Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
• Diagnose technical problems and deliver effective resolutions to end-users.
• Record and track support tickets, ensuring timely resolution in line with SLAs.
• Provide efficient support to ensure a positive customer experience.
• Escalate complex technical issues to specialized IT teams for faster resolution.

Qualifications

• Proficiency in German and English.
• Ability to work in rotating shifts.

Requirements

• Technical support experience (preferred).
• Strong problem-solving skills.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Commitment to building a better future through technology.

Company Description

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.