[Hiring] IT Technician @ASM Global

Role Description

• Provide day-to-day technical support for hardware, software, networks, and end-user systems, including troubleshooting and issue resolution.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and related IT equipment.
• Monitor system performance and escalate complex technical issues to senior IT staff or vendors as needed.
• Support user onboarding and offboarding, including account setup, access management, and equipment deployment.
• Maintain accurate documentation of incidents, solutions, and IT inventory to ensure compliance with internal standards.

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent hands-on experience.
• 1–3 years of experience providing technical support in a help desk, desktop support, or IT operations environment.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, and network issues efficiently.
• Customer-service mindset with clear communication skills to support users with varying levels of technical knowledge.
• Ability to manage multiple support requests, prioritize tasks, and work effectively in a fast-paced environment.
• Attention to detail with strong documentation skills to accurately track issues, solutions, and IT assets.

Requirements

• Must be able to lift 25 lbs.

Benefits

• Competitive salary, commensurate with experience.
• Generous benefits package that includes medical, dental, vision, life and disability insurance.
• Paid vacation.
• 401k plan.

Company Description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

• Network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year.
• Depth of expertise and level of execution across every component of world-class live events and venues.
• Culture of respect, ambitious thinking, collaboration, and bold action.
• Commitment to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.