[Hiring] IT Systems & Network Engineer @Prime System Solutions

Role Description

We are looking for a IT Systems & Network Engineer – Level II with strong hands-on experience in Microsoft technologies, networking, firewalls, and IT infrastructure support. The ideal candidate should have experience working in an MSP environment and be comfortable managing multiple client environments and troubleshooting a wide range of technical issues.

Key Responsibilities

• Provide Level II technical support for client infrastructure and end-user environments.
• Administer and troubleshoot Microsoft 365, Azure, Active Directory, and Entra ID.
• Manage and troubleshoot Microsoft Intune, including device management and configuration.
• Administer SharePoint Online and troubleshoot access and configuration issues.
• Manage and troubleshoot Exchange Online, including mailboxes, mail flow, and email-related issues.
• Configure and troubleshoot routers and switches.
• Configure, monitor, and troubleshoot multiple firewalls across different client environments.
• Troubleshoot servers, workstations, laptops, printers, and other IT devices.
• Diagnose and resolve network connectivity, DNS, DHCP, VPN, and related infrastructure issues.
• Handle escalated technical issues from Level I support and provide appropriate resolution.
• Work across multiple client environments while maintaining proper documentation and security standards.
• Collaborate with internal teams and clients to resolve complex technical issues.
• Escalate issues when required and ensure timely resolution according to service requirements.

Qualifications

• Microsoft 365
• Microsoft Azure
• Active Directory
• Microsoft Entra ID
• Microsoft Intune
• SharePoint Online
• Exchange Online
• Router and switch configuration
• Firewall configuration and troubleshooting
• Network troubleshooting
• Hardware/device troubleshooting
• VPN, DNS, DHCP and TCP/IP fundamentals
• Strong understanding of Windows environments

Requirements

• Previous experience working in an MSP (Managed Service Provider) environment is a big plus.
• Hands-on experience managing and troubleshooting multiple client environments.
• Practical experience with Microsoft cloud and infrastructure technologies.
• Experience handling Level II technical escalations.
• Strong troubleshooting and problem-solving skills.
• Good communication and client-facing skills.