[Hiring] IT Systems Administrator @Contour Education

Role Description

This is a remote position.

You are the tech-savvy generalist who keeps Contour's team unblocked. You own the tech ticket queue, you run the system administration behind accounts and access, and you are the person people go to when a tool or a CRM workflow is not doing what they need.

• Run the ticket queue: every tech and access request comes through Suptask, triage, resolve first line, and escalate the rest with clear context.
• Do the system administration: Google Workspace, Rippling, and seats and access across Monday and HubSpot.
• Own onboarding and offboarding: set new joiners up in the right systems on day one through Rippling, remove access cleanly when someone leaves, and build basic automations in Rippling.
• Run the audits: regular access and license checks to ensure the right people have the right access.
• Handle the CRM tickets and train the team: resolve tool and CRM workflow questions, coach the team, and keep the tech guide current.
• Fix at the root: address recurring issues and document solutions.

Qualifications

• 1 to 3 years in IT support, helpdesk, service desk, or systems administration role.
• Hands-on Google Workspace administration: accounts, groups, and access.
• Comfort with an HRIS or identity tool like Rippling.
• A genuinely tech-savvy generalist: quick to learn new tools across a SaaS stack.
• Clear, patient communication skills.
• Accuracy with access and ownership by default.
• Cross-timezone comfort: operates on India hours with overlap into Australian time.

Requirements

• Rippling experience or experience administering a comparable HRIS.
• Experience building simple automations or workflows.
• Experience with an ITSM or ticketing tool (e.g., Suptask, Freshservice, Jira Service Management).
• Familiarity with ITIL basics: incident, request, and access management.
• Experience supporting or administering a CRM like Monday.com or HubSpot.
• Experience in a remote-first company.

Benefits

• Fully remote, anywhere in India.
• Competitive compensation benchmarked to the role and experience.
• Short application process: screen, practical task, culture conversation, and final interview in about four weeks.