[Hiring] IT Support Specialist @New Charter Technologies

Role Description

We currently have an opening for an IT Support Specialist. The position may be filled with a remote candidate, or with a candidate in Systems Solutions’ Paducah, KY office.

• Strong Customer Service Skills
• Providing Level 1 and Level 2 remote technical support to clients.
• Works effectively within a team structure.
• Can effectively implement and provide support for business-class hardware/software.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate, and up-to-date client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Maintain a high level of customer satisfaction.
• Communicate effectively with users to provide updates on trouble tickets.
• Maintain appropriate industry skills and certifications.

Qualifications

• 2+ years experience in an IT help desk or desktop support environment or equivalent educational experience.
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows Desktop/Server).
• Knowledge of basic networking principles, what they mean, and how they are applied (TCPIP, DNS, DHCP, LAN/WAN).
• Experience troubleshooting standard hardware issues and running diagnostics.
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.).
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus.
• Demonstrable ability to quickly learn and support various business applications.
• An Associate or Bachelor degree in a technology-related field is preferred.
• 1-3 years customer service experience.

Requirements

• Compensation Range $22-30/hr
• Health Insurance
• Dental Insurance
• Vision Insurance
• Responsible Time Off (RTO)

Company Description

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

• We’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more.
• We are constantly seeking diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening.
• Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients.
• We are committed to developing fulfilling career paths for all contributors at New Charter.
• New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer.