[Hiring] IT Support Specialist @Anaconda, Inc.

Role Description

Our IT team keeps Anaconda's 550+ employees productive from day one, no matter where they work. As we scale toward $500M ARR and integrate acquisitions like Kilo and Emerald, smooth device provisioning, account management, and technical onboarding are mission-critical. We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role, guiding teammates and improving processes without needing formal authority.

• Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments.
• Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one.
• Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues.
• Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment.
• Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders.
• Use AI tools to speed up troubleshooting, documentation, and ticket triage.
• Guide and unblock teammates on complex tickets or recurring workflows, sharing knowledge and building team capacity.
• Collaborate with IT Engineers and the Business Systems Analyst on special projects, contributing to infrastructure improvements and tooling decisions.

Qualifications

• 3+ years of experience in end user IT support, including employee onboarding, offboarding, and inventory management.
• Experience supporting macOS, Windows, and Linux or any combination of these operating systems.
• Proficiency with mobile device management (MDM) platforms and inventory management systems.
• Daily use of AI tools – whether that's drafting documentation, running down a troubleshooting path faster, or triaging a ticket queue.
• Experience interfacing directly with internal customers daily and maintaining strong working relationships across departments.
• Demonstrated ability to work independently in a lean team with minimal oversight.

Requirements

• You're someone teammates want to work with – steady when things are hectic, generous with your knowledge, and genuinely invested in the team doing well.
• You've mentored or trained a teammate, or taken ownership of improving a broken process without being asked.
• You have experience managing onboarding or offboarding during company acquisitions or rapid growth periods.
• You're comfortable with server operating systems, virtualization, or containerization tools like Docker or Kubernetes.
• You go beyond basic AI tool usage – you've built prompts, workflows, or automations that saved your team real time, and you can show your work.
• You've worked at a fast-paced startup where you had to figure things out as you went and prioritize under pressure.
• You have experience in an open-source, AI, or data science company where technical users expect fast, knowledgeable support.
• You embody our values: 'Curious by Default', 'Build Together', 'Own It', and 'Lead with Guts and Heart', and our behaviors: Clarity, Care and Candor.
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish.

Benefits

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources