[Hiring] IT Support Engineer @Domino Data Lab

Role Description

The IT team at Domino keeps our developers, engineers, and business units running at top efficiency. We make technology invisible, seamlessly integrated into everyday workflows — and this contract role will help manage day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 support.

In your first year, you will:

• Improve IT support:
  • Tier 1 & Tier 2 ticket resolution and monitor Jira/Slack IT channels for timely support
• Enhancing global onboarding:
  • Manage laptop provisioning/de-provisioning (Mac & Windows) through our third-party partner
• Supporting onboarding/offboarding:
  • Run global processes and deliver IT training to employees
• Securing access:
  • Administer identity providers (Google Workspace, Okta)
• Building scalable processes:
  • Document best practices and grow the IT Knowledge Base

Qualifications

• 5+ years in IT, including 2+ years implementing IT management software
• Proven ability to independently execute IT operations end-to-end in a small, fast-paced environment (150–300 employees)
• Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS
• Security-first mindset with a strong bias toward reliability and edge-case thinking
• Proactive process improver who documents and future-proofs IT systems
• Strong communicator who partners well across teams

Benefits

• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply