[Hiring] IT Support Assistant @Heartland Center For Behavioral Change

Role Description

Assists the System Administrator with desktop support, troubleshooting hardware and software issues, and completing assigned projects in a culturally diverse environment. Accurately documents support, repair, and project activities using the helpdesk ticketing system. Provides timely and customer-focused technical assistance to staff, supports the maintenance of IT systems and equipment, and contributes to the overall efficiency and security of the organization’s technology operations.

• Remains alert during working hours; attends work as scheduled and complies with attendance policies.
• Troubleshoots common hardware/software issues.
• Assists with preparation of Electronic Health Records Reporting.
• Maintains organization's Intranet system and updates as needed.
• Sets up email accounts and assigns passwords.
• Installs and sets up new computers and printers.
• Assists in maintaining servers and monitoring backup process.
• Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
• Demonstrates strong customer service skills when supporting staff across the organization.
• Responsible for reporting system issues, security concerns, or potential vulnerabilities promptly to the System Administrator.
• Maintains a professional and respectful demeanor when interacting with staff, vendors, and external partners.
• Participation in ongoing training, including updates to software systems, cybersecurity practices, and organizational procedures, is required.
• Performs other duties as assigned.

Qualifications

• Proficient in Microsoft Office 2010, Windows XP, and Windows 10 in a domain environment.
• Ability to follow instructions and work autonomously.
• Familiarity with confidentiality (HIPAA) requirements in a medical setting.
• Ability to handle confidential information appropriately.
• Excellent verbal and written communication skills.
• Ability to plan and organize working time efficiently.
• Ability to quickly adapt to specific office practices with speed and accuracy.
• Ability to maintain a high standard of ethical conduct, exhibit honesty, integrity, and ethical behavior.
• Understanding of Active Directory functions such as user account creation, password resets, and group permissions.
• Understanding printer configuration, troubleshooting, and network printing.
• Knowledge of mobile device setup and management (iOS/Android).
• Familiarity with cloud-based applications such as Microsoft 365 or Google Workspace.
• Ability to diagnose and resolve issues related to system performance, connectivity, and software compatibility.
• Awareness of phishing, malware, and other cybersecurity threats and how to respond to them.
• Skill in maintaining accurate inventory of IT equipment and supplies.
• Strong attention to detail when installing, configuring, or updating systems.
• Ability to manage time effectively and meet deadlines for assigned projects.

Requirements

• Bachelor’s degree in Information Technology preferred, Computer Science, Information Systems, or a related field from an accredited college or university.
• Three (3) years of professional and technical computer information technology systems experience.

Necessary Special Qualifications

• All candidates will be required to submit to a background screening.
• No candidate may be considered for employment who is under the supervision of Federal, State, County or Municipal Corrections Department nor have any pending felony or misdemeanor charges other than minor traffic charges.
• All candidates for employment must meet the established minimum qualifications for employment as identified by the applicable regulatory agencies.
• Remote work may be permitted based on agency needs. Employees must maintain reliable internet access and remain available during scheduled working hours.
• Driving is required for this position—The employee must maintain a valid driver’s license, current automobile insurance, and be insurable under the agency’s motor vehicle policy.
• This position is classified as at-will, meaning employment may be ended by either party at any time, with or without cause or notice, as allowed by law.
• We are an Equal Opportunity Employer and welcome applicants from all backgrounds. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law. We are committed to building a diverse and inclusive workplace.