[Hiring] IT Specialist @Fabric

Role Description

As an IT Specialist at Fabric Health, you will be the operational backbone of our internal technology systems. You join an established Infrastructure team, report to the VP of Infrastructure, and own the configuration, implementation, and automation of the internal systems that keep a fast-moving, fully remote healthcare company running.

This is not a break/fix role. You will work the ticket queue, but the measure of your work is how few tickets repeat. When the same request lands twice, you script it, document it, and move on to the next problem. You work under HIPAA every day and support SOC 2 audit preparation alongside the Security team, so access reviews and evidence collection are routine work. You also use AI tools such as Claude, Gemini, or GitHub Copilot to write scripts, troubleshoot faster, and draft runbooks, and you check what they produce before it touches a production system.

Qualifications

• 3+ years of experience in IT administration or systems administration in a SaaS or technology company.
• Hands-on experience with identity and access management platforms such as Okta, Google Workspace, or similar.
• Experience managing a device fleet through an MDM platform such as Jamf, Rippling, Kandji, or Microsoft Intune.
• Proficiency with IT ticketing systems such as Jira, Zendesk, Freshservice, ServiceNow, or similar.
• Scripting or automation experience in Python, Bash, or a comparable language.
• Working knowledge of HIPAA compliance requirements as they apply to IT systems and practices.
• Experience supporting a fully remote workforce.
• Day-to-day use of AI tools such as Claude, Gemini, or GitHub Copilot to write and troubleshoot scripts and documentation, with sound judgment about which data never goes into them.

Requirements

• Configure, implement, and maintain internal SaaS platforms and productivity tools across a fully remote workforce.
• Administer identity and access management systems, including SSO, directory services, and role-based access controls.
• Manage the company device fleet through an MDM platform covering provisioning, compliance enforcement, and hardware support for remote employees.
• Build and maintain automated workflows for onboarding, offboarding, and access provisioning.
• Fix recurring IT pain points through scripting and tooling, not ticket by ticket.
• Own the internal IT ticket queue, triaging and resolving requests across the company.
• Maintain IT documentation and runbooks, and keep them current as systems evolve.
• Keep IT systems and practices fully compliant with HIPAA requirements.
• Support SOC 2 audit preparation, evidence collection, and regular access reviews in partnership with the Security team.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• Unlimited PTO.
• 401(k) plan.
• Stock options and bonuses.