[Hiring] IT ServiceNow Platform Manager @Motorola Solutions

Role Description

We are seeking a highly motivated and experienced individual to manage our ServiceNow Platform and lead our team responsible for its administration, development, and strategic direction, including core modules such as ITSM, GRC, and CMDB. This role is pivotal in ensuring our ServiceNow platform delivers exceptional user experiences, streamlines IT operations, and aligns with our broader business objectives.

• Platform Management: Oversee the entire ServiceNow platform, ensuring optimal performance, availability, and security.
• Team Leadership: Lead and mentor a team of ServiceNow developers and analysts, fostering a collaborative and high-performing environment, providing coaching to support the team in achieving their individual development goals.
• Strategic Vision: Develop and implement a ServiceNow roadmap that aligns with IT and business strategies, driving innovation and continuous improvement.
• User Experience Focus: Champion a user-centric approach, gathering feedback, analyzing user needs, and implementing solutions that enhance employee productivity and satisfaction.
• Project Management: Lead ServiceNow projects, from requirements gathering to implementation, ensuring timely delivery and successful outcomes.
• Stakeholder Engagement: Collaborate with IT and business stakeholders to understand their needs, gather requirements, and ensure alignment with ServiceNow capabilities.
• Collaboration: Work across functional teams in a global environment.

Qualifications

• ServiceNow Expertise: Deep understanding of ServiceNow architecture, best practices, and core modules (ITSM, GRC, CMDB). 3-5 years experience preferred.
• Leadership Experience: Proven track record in leading and managing technical teams in a large enterprise environment, fostering a positive and collaborative culture.
• Strategic Thinking: Ability to develop and execute a strategic vision for the ServiceNow platform, aligning with organizational goals. Maintain a broad understanding of the current and emerging IT Service Management trends and developments.
• Customer Focus: Strong commitment to understanding and meeting user needs, with a focus on delivering exceptional experiences.
• Project Management Skills: Experience in Agile project management methodologies and managing complex IT projects, from initiation to closure.
• Excellent Communication: Ability to communicate effectively with technical and non-technical stakeholders at all levels, and represent complex topics verbally and visually to leadership in a concise manner.

Requirements

• Bachelor's Degree with 8+ years of professional experience.
• 3+ years of experience in ServiceNow platform.
• 2+ years of professional leadership skills.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!