[Hiring] IT Service Desk Technician @Leidos

Role Description

Mission Support Services (MSS) is seeking an IT Service Desk Technician to join our team on a program with the Leidos QTC Health Services IT Support and the Leidos IT Service Desk that provides Tier 1 Service Desk support and 24x7x365 support staff.

The IT Service Desk Technician will be responsible for:

• Answering inbound and outbound contacts.
• Documenting contact details within the ticketing system(s).
• Providing timely and accurate responses to customers.
• Assisting customers in troubleshooting and resolving problems.
• Interfacing well with customers at various levels of seniority.

This position is critical in providing support through a shared service desk model with cross-functional programs. This is a full-time remote position.

Since MSS is a shared services organization, the Service Desk(s)/Help Desk(s) you support and the shift you are assigned can change after onboarding based on business needs.

Qualifications

• High school diploma with a minimum 1 year experience.
• Strong written and oral communication skills.
• Strong computer hardware and software skills.
• U.S. Citizen.
• Overall understanding of Service Desk operations.
• Understanding of Windows and/or Mac technical skills.
• Excellent customer service skills.
• Desire to learn new skills and improve performance.
• Ability to adhere to the training schedule without absences.
• Use of high-speed internet (minimum of 50 mbps).
• Designated workspace that is quiet and free of distractions.
• Flexibility to work different shifts and support multiple programs.
• Willingness to work weekends and holidays as needed.

Requirements

• Ability to Obtain Public Trust Clearance.

Benefits

• Leidos will provide basic training on the systems used.
• Training schedule will be 2-4 weeks (M-F).
• Monthly, annual, program required, and ad-hoc training will need to be completed.

Preferred Experience, Skills, & Education

• Experience with IT Service Management (ITSM) or other Case Record Management (CRM) applications.
• Experience with ACD/IVR applications.
• Experience troubleshooting Apple macOS (OSX) and iOS hardware and software.
• Experience working from home in an IT support role.
• Experience with Windows 10 and Microsoft Office Suite 2016 or later.
• Experience with Microsoft Active Directory password resets, account unlocks, account creations, and troubleshooting.
• Azure experience and/or certification(s).
• ITIL 4 Foundations experience and/or certification(s).

Original Posting

August 13, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $31,850.00 - $57,575.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.