[Hiring] IT Service Desk Technician @Bridge33 Capital

Role Description

We are seeking an IT Service Desk Technician to work closely with our Senior Information Technology Manager. Ideal candidates must have a passion for technology and enjoy helping others solve technical issues. Exhibit a willingness to learn, flexibility, and perseverance to carry out duties and responsibilities. Demonstrate initiative, good judgment, creativity, discretion, and thoroughness.

• First point of contact for technical support requests
• Troubleshooting software and hardware issues in a Windows-based environment
• Document all troubleshooting steps performed and the ultimate resolution to the request in Jira
• Triage & escalate as appropriate
• Assist with IT Systems Onboarding:
  • Create accounts
  • Set up laptops remotely
  • Meet with all new hires on their first day to set up and personalize all the Bridge33 platforms to be used daily
  • Provide an overview of the use case for each platform
• Continuous updates of existing Wiki documentation and/or increase newly developed processes & procedures in an internal knowledge base
• Work with the broader Information Technology team on software implementation/retirement, process improvements, and other items as required
• Perform other duties as assigned

Qualifications

• Associate's degree in IT or related field
• 2-5 years of proven experience in IT Support
• Experience with:
  • Troubleshooting Windows 11 Pro
  • Microsoft 365
  • Azure Entra ID
  • Intune/Endpoint Manager
  • Jira Service Management is a plus
• Excellent attention to detail
• Solid experience troubleshooting mixed Technology Stack environment
• Ability to research solutions using online documentation and resources
• Strong sense of ownership and ability to drive technical issues to resolution with minimal input supervision
• Strong organizational, analytical, and problem-solving skills
• Prior experience working U.S. hours and shifts
• Residing in Metro Manila and Luzon (nearby) areas

Requirements

• Fully remote
• Fluent in English
• Will work 8:00 AM to 5:00 PM US Pacific Time (PST)