[Hiring] IT Service Desk & Remote Systems Administrator @Hunt St

Role Description

The IT Service Desk & Remote Systems Administrator provides Level 1–3 technical support, remote systems administration, and business application support across the organisation’s geographically distributed operations. The role supports corporate infrastructure, Microsoft cloud services, dealership management systems, enterprise applications, and industry-specific software used in agricultural machinery sales, parts, servicing, and workshop operations.

Working closely with the Head of Group IT, internal stakeholders, and external providers, the position ensures employees have reliable access to systems required for daily operations. The role combines technical troubleshooting, proactive administration, application support, vendor coordination, and continuous improvement, with an emphasis on remote service delivery, operational efficiency, and customer service.

Key Responsibilities

• IT Service Desk & Remote Support
  • Provide Level 1–3 remote technical support for users across all branches.
  • Log, prioritise, investigate, resolve, and document incidents and service requests in the IT service management platform.
  • Troubleshoot workstations, mobile devices, printers, conferencing systems, connectivity, software, and user access.
  • Escalate complex issues to vendors or specialist teams and communicate progress clearly to affected users.
  • Provide practical user guidance and training and minimise disruption to business operations.
• Systems & Infrastructure Administration
  • Administer and support Windows Server, Active Directory, Group Policy, DNS, Microsoft Entra ID, Microsoft 365, SharePoint, and Azure services.
  • Manage accounts, permissions, device configuration, patching, system updates, and performance monitoring.
  • Support endpoint deployment and management, network equipment, firewalls, switches, routers, and branch connectivity.
  • Assist with infrastructure changes, equipment lifecycle management, and maintenance of accurate asset records.
• Industry-Specific Business Application Support
  • Support dealership management and enterprise applications used in machinery sales, parts inventory, workshop servicing, warranty administration, and customer management.
  • Investigate application errors, authentication and access issues, data synchronisation failures, and integrations between systems.
  • Provide operational support for Microsoft Dynamics 365 ERP/CRM and related business applications, within agreed support responsibilities.
  • Assist users of manufacturer-specific dealer portals, electronic parts catalogues, diagnostic software, and workshop applications where deployed.
  • Coordinate incidents and problem resolution with software vendors, original equipment manufacturer (OEM) support teams, and internal business process owners.
  • Assist with application upgrades, user acceptance testing, rollout, knowledge articles, and end-user training.
  • Develop sufficient understanding of sales, parts, service, and workshop workflows to distinguish system defects from configuration, data, or process issues.
  • Support application administration and troubleshooting without assuming ownership of ERP functional configuration, financial processes, or application development.
• Cybersecurity, Backup & Compliance
  • Administer and monitor endpoint security and approved cybersecurity tools, escalating alerts and incidents appropriately.
  • Support patch management, identity and access controls, data protection, backup monitoring, and recovery testing.
  • Maintain licensing compliance and follow internal security, change management, and IT policies.
  • Identify operational and security risks and recommend practical mitigation actions.
• Documentation & Continuous Improvement
  • Maintain accurate system configurations, support procedures, knowledge articles, and technical documentation.
  • Identify recurring incidents and propose root-cause fixes, process improvements, or suitable automation.
  • Assist with workflow improvements using approved technologies, including Microsoft Power Platform where appropriate.
  • Contribute to projects and system changes led by the Head of Group IT.
• Stakeholder Relationships & Professional Conduct
  • Build productive relationships with branch staff, colleagues, suppliers, and service providers.
  • Communicate clearly, manage competing priorities, and take ownership of assigned work.
  • Maintain confidentiality and demonstrate a professional, service-oriented approach.
  • Continue developing technical and business application knowledge relevant to the organisation.

Qualifications

• Minimum three years in IT support or systems administration
• Microsoft 365, Windows Server, Active Directory, and Entra ID
• Remote troubleshooting, networking, and endpoint support
• ITSM, incident management, and vendor escalation
• Enterprise business application support and troubleshooting
• Cybersecurity, endpoint protection, and backup fundamentals
• Analytical problem solving, communication, and customer service
• ERP/CRM platforms and business process understanding
• Dealership, parts, service, or workshop systems experience
• Agricultural machinery OEM portals and diagnostic software
• Dynamics 365, SQL, and application integrations
• PowerShell, Power Automate, or similar automation
• Relevant tertiary IT qualification and Fortinet certification

Requirements

• Follow applicable WHS&E policies, procedures, and safe working practices.
• Take reasonable care for personal and others’ safety and promptly report incidents and hazards.
• Participate in required training, risk assessments, inspections, and safety improvement activities.

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)