[Hiring] IT Manager - Log Management Services @Enterprise

Role Description

The Log Management team is responsible for providing end-to-end logging capabilities that deliver holistic visibility into the state, health, and efficiency of Enterprise Mobility solutions. This role offers a meaningful opportunity to drive impact through leadership, strategic collaboration, and relationship-building. Rather than focusing on deep technical implementation, the emphasis is on partnering across application and infrastructure operations to proactively analyze and monitor logging processes to ensure best practices and efficiencies. This role will manage an engaged and skilled team of engineers supporting multiple logging tools.

• Lead and support a team of IT Engineers focused on supporting multiple application and infrastructure teams who rely on our logging products for development, production support, and compliance requirements.
• Foster a collaborative, inclusive, and high-trust team culture that promotes continuous improvement and professional development.
• Collaborate with internal stakeholders to understand logging requirements, align priorities, and ensure monitoring strategies that support business and technical objectives.
• Facilitate key team activities, including sprint planning, retrospectives, and performance evaluations.
• Oversee team workload, manage project timelines and operational support roadmaps, and allocate resources effectively across multiple high-impact initiatives.
• Proactively identify and remove obstacles to team success, escalating issues when needed and driving timely resolution.
• Support incident response efforts and coordinate with cross-functional teams during service disruptions as needed.
• Manage vendor relationships, including performance evaluations, contract oversight, support coordination, and alignment with service level expectations.
• Ensure logging tools are effectively leveraged in alignment with organizational goals. Deliver regular, business-focused reports to Solutions teams that highlight usage trends and recommend improvements to support Enterprise Mobility’s Logging Standards.

Qualifications

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• Must reside in the United States (does not include Alaska or Hawaii).
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• 6+ years of relevant IT experience.
• Experience managing an application development or infrastructure team through multiple high-priority initiatives.
• Proven experience defining and managing IT projects.
• Must have experience in strategic planning, incident/risk management, project management, and resource allocation.
• Experience using JIRA, Confluence, or similar collaboration and project tracking tools.
• Must be committed to incorporating security into all decisions and daily job responsibilities.

Requirements

• Strong skills in identifying gaps, risks, or barriers to success and effectively communicating findings to leadership.
• Demonstrated ability to manage conflict and problem resolution in a fast-paced environment.
• Strong relationship-building skills across IT and business functions.
• Excellent analytical, organizational, communication, and interpersonal skills.
• Professional demeanor with a strong sense of ownership, customer service, and a commitment to delivering high-quality results.
• Detail-oriented with strong problem-solving and time management capabilities.
• Skilled in mentoring and coaching IT professionals to deliver on the priorities and enable the employees to achieve their career goals.
• Ability to support after-hours or weekend incident response as needed.

Benefits

• Excellent package with market-competitive pay.
• Comprehensive healthcare packages.
• 401k matching & profit sharing.
• Schedule flexibility and work from home opportunities.
• Paid time off.
• Organizational growth potential.