[Hiring] IT Manager @Centric Consulting LLC

Role Description

We are looking for an IT Manager to provide strategic and operational leadership across a complex portfolio of customer-facing and billing applications. In the role, you will collaborate with business and technology teams, managed service providers, and technology partners to ensure application stability, performance, compliance, and business continuity while driving meaningful enhancements and long-term improvements.

• Provide leadership and oversight for a portfolio of Customer Information Systems (CIS) and Meter-to-Cash applications, ensuring their stability, performance, availability, and ongoing support.
• Lead application support teams, managed service providers, and technology partners to drive operational excellence and effective service delivery.
• Ensure business continuity and application reliability while proactively identifying and addressing operational risks and performance issues.
• Oversee application maintenance, enhancements, upgrades, and continuous improvement initiatives across the CIS and Meter-to-Cash portfolio.
• Partner with business and technology stakeholders to prioritize needs, resolve issues, and successfully deliver strategic technology enhancements.
• Establish and maintain strong application support practices, including performance monitoring, incident management, problem resolution, and service improvement.
• Help ensure applications and support processes meet applicable regulatory, security, compliance, and operational requirements.
• Drive continuous improvement by identifying opportunities to improve application performance, support processes, service quality, and overall efficiency.
• Build strong relationships across internal teams, service providers, and technology partners to ensure alignment and accountability.

Qualifications

• An experienced technology leader with a strong background supporting and managing complex, business-critical enterprise application environments.
• Utility industry experience supporting CIS, Customer Billing, Customer Care, Collections, Payments, Supplier Services, or Meter-to-Cash processes.
• Experience with Customer/1, CSS, CRIS, SAP IS-U, Oracle CC&B, Kraken, or similar utility CIS platforms, preferred.
• Experienced with Agile delivery models (Kanban, Scrum, etc).
• Knowledge of ITIL Service Management practices.
• Skilled at leading and managing application maintenance and support teams, managed service providers, and offshore support teams.
• Experience supporting regulatory, compliance, and audit activities.
• Experience managing operational budgets, forecasts, and vendor spend.
• Comfortable balancing day-to-day operational priorities with longer-term application enhancements and strategic initiatives.
• Strong collaborator who can build effective relationships with business stakeholders, technical teams, vendors, and leadership.
• Proactive problem solver who can identify risks, drive issues to resolution, and continuously look for ways to improve systems and processes.
• Clear communicator with the ability to translate between business needs and technology priorities.
• Bachelor's degree in computer science/engineering or in related field; Master's Degree preferred.
• PMP, Scrum Master, SAFe, or Agile certification, preferred.

Benefits

• Competitive compensation.
• Comprehensive and well-rounded benefits package for full-time employees, including health coverage and wellness programs.
• 401K company match.
• Self-managed PTO.
• Unique incentives that celebrate your accomplishments.
• Remote and Hybrid Work.
• Time Off When You Need It.
• Benefits That Flex.
• Professional Development opportunities.

Company Description

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities.